Customer Service Representative

Full job description
TAFE NSW Life-Changing Careers

Customer Service Representative

Multiple opportunities based at various campus locations in NSW

We are looking to build a Talent Pool for temporary and ongoing opportunities in multiple locations!

$78,157 package includes salary range ($68,860 - $76,008), plus employer's contribution to superannuation and annual leave loading per annum

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

As a Customer Service Representative at TAFE NSW, you'll be the first point of contact for our students and customers. With a focus on first-contact resolution and responsive service, you’ll handle a diverse range of enquiries and transactions within a fast-paced, multi-channel environment. You’ll work collaboratively with internal teams to ensure customer needs are met efficiently and in line with compliance standards, processes, and systems.

We are looking to establish a Talent Pool that will be valid for 18-months to support both temporary and ongoing roles across various locations in NSW. While opportunities may arise throughout the state, our immediate focus is on the following campuses:

Sydney Region: Eora
Western Sydney Region: Nepean
North Region: Casino
West Region: Armidale, Dubbo, Inverell, Lithgow, Moree, Narrabri, Orange, Tamworth
South Region: Bega, Cooma, Deniliquin, Goulburn, Moruya, Tumut, Wagga Wagga, West Wyalong
To find out more about the role, click to view the Role Description

Or register here to attend one of our interactive online drop-in sessions:

1 August (12:00–1:00pm)
4 August (1:00–2:00pm) - Aboriginal targeted
6 August (9:00–10:00am)
8 August (12:00–1:00pm) - Disability targeted
11 August (3:00–4:00pm)
12 August (1:00–2:00pm)
About You

In this role you will have the opportunity to make a genuine difference by delivering responsive, customer-focused support across a range of channels. By interpreting and addressing customer needs clearly and professionally, you’ll play a key part in guiding students through the enrolment process and contributing to broader customer services - impacting lives every day.

Flexibility and adaptability will be key, as you contribute to various student service functions and respond to changing priorities. You'll play a vital role in driving continuous improvement, fostering an inclusive team culture, and ensuring every interaction reflects the values of TAFE NSW.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close: Wednesday 13 August at 11.55pm AEST

To apply for this role, click on 'apply now' and provide:

Your current resume
General recruitment and adjustment enquiries: please contact Sarah Willmott, Talent Acquisition Advisor via email sarah.willmott@tafensw.edu.au or call (02) 7920 3493.

Role-specific enquiries: contact Joanne Sherman, Team Leader via email: Joanne.Sherman@tafensw.edu.au or call (02) 7920 2065.

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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