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Work from home
Customer Service Representative English Remote Nigeria
Work from home
#442860
Remote / WFH
Job Description
Crossover
Back End Developer, Trilogy (Remote) - $60,000/year USD
Crossover • via SimplyHired
Full–time
No Degree Mentioned
Apply on SimplyHired
Apply on Workopolis
Apply on SimplyHired
Job description
Are you a talented software engineer who regularly uses AI tools to reach superhero status? We're looking for someone eager to use AI to craft intelligent, forward-thinking solutions that will bring our 100+ product portfolio into the modern world.
At Trilogy's core, we have a strategic product line reshaping industries and how people work and learn. Here's a glimpse of our strategic product line:
• AdvocateHub: Integrate an AI-powered bot using a Retrieval-Augmented Generation (RAG) approach with OpenAI's GPT-4. You'll develop a seamless sidebar widget, implement feature flags, and build a robust logging mechanism to capture KPIs. Sharpen your skills in AI integration, UI/UX design, and data-driven development.
• Jive Cloud: Build a game-changing AI feature using generative AI and the Jive REST API. You'll leverage AI interactions within existing user activities, abstract the AI provider for flexibility, and optimize search functionality. Grow your expertise in AI architecture, API design, and performance optimization.
• ACRM: Develop a cutting-edge CRM solution that seamlessly integrates sales, marketing, and support into a sophisticated, user-friendly interface. You'll work on building advanced data analytics modules, implementing machine learning algorithms for predictive insights, and creating intuitive data visualization tools. Expand your skill set in data engineering, AI/ML, and UI/UX design while creating a platform that drives customer success.
In this role, you can expect to navigate the complexities of integrating AI-driven solutions into these exciting product lines, offering unique opportunities to innovate. Your expertise will guide the development of scalable, serverless applications and innovative features, leveraging the full potential of cloud-native technologies.
Here's what you can expect from our application process:
• A quick check: Answer a few yes/no questions to confirm you meet the basic requirements.
• Prove your potential: Take a 15-minute cognitive assessment (the Criteria CCAT), scientifically proven to be the best predictor of success in roles that require rapidly gaining and applying new knowledge.
• Showcase your skills: Demonstrate your coding prowess by writing, testing, and refactoring code, developing new features with AI, and collaborating with AI to diagnose and solve problems.
• Connect with leadership: Engage in a 30-minute Google Meet interview with a member of our Engineering leadership team.
This comprehensive process takes approximately 5 hours, which you can complete at your own pace. We value your time and effort, so we'll provide the results of each assessment within 24 hours of completion and interview decisions within 3 business days.
Are you up for the challenge? Trilogy is for the brave, the curious, and the forward-thinking. We're remapping the world of work with AI as our compass. Ready to join the journey?
What you will be doing
• Leverage cutting-edge AI tools to improve efficiency in coding, error detection, feature development, bug fixing etc.
• Modernize our strategic product lines through AI-driven innovations, enhancing performance, scalability, and user engagement.
• Develop and deploy efficient back-end solutions using serverless technologies, focusing on creating robust, cloud-native applications.
• Conduct comprehensive code reviews and collaborate with a global team to ensure best practices and high standards.
Crafting AI 2nd Brains -AI-driven summaries of product, domain, or company knowledge
• -making you and your team smarter and faster.
• Becoming an AI pioneer leading the charge in integrating AI into software engineering, proving it's a force multiplier, not a replacement.
What you will NOT be doing
• Routine Monotony: We keep cumbersome infrastructure tasks to a minimum so you can focus on creating innovative solutions.
• Endless Meetings: We value your expertise in development over sitting in meeting rooms. Expect more coding, less talking.
Key Responsibilities
Enhance product functionality and effectively integrate AI-driven solutions into our cloud services.
Candidate Requirements
• 4+ years of experience in software development with a focus on writing production code for the server-side of web applications.
• At least 2 years of experience being the primary technical contributor in a team for a software product's development.
• At least 1 year of hands-on experience with cloud-native development (any cloud vendor) or serverless architectures.
• Experience leveraging AI tools like Copilot, Cursor, or ChatGPT in day-to-day software development (e.g. creating prompts for coding tasks).
• Proficiency in SQL AND at least 2 other programming languages (preference for Typescript, Javascript, Python, and C#)
• Must be willing to learn and work in new programming languages with the help of AI
Report this listing
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HR Service Jobs
Customer Service Representative (English - Remote) - Nigeria
HR Service Jobs • Nigeria • via The ***** Job
7 days ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The ***** Job
Job description
HR Service Jobs is seeking a dedicated and personable Customer Service Representative to join our team. This remote role is ideal for individuals with strong communication skills and a passion for delivering exceptional customer service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing support to ensure a positive customer experience. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product or service-related questions and resolve any issues they may encounter.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Escalate complex issues to higher-level support when necessary.
• Contribute to team goals by providing feedback and suggestions for process improvements.
• Adhere to company policies and procedures while delivering outstanding customer service.
• Required Skills and Qualifications:
• Proven experience in a customer service role, preferably in a remote or virtual environment.
• Exceptional written and verbal communication skills in English.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills with a customer-focused approach.
• Proficiency in using customer service software and tools.
• Reliable internet connection and a quiet, dedicated workspace for remote work.
• Experience:
• Minimum of 1-2 years of experience in a customer service or support role.
• Previous experience working remotely is a plus.
• Working Hours:
• Full-time and part-time positions available.
• Flexible working hours to accommodate various time zones.
• Must be available to work during peak hours as required.
• Knowledge, Skills, and Abilities:
• Strong understanding of customer service principles and practices.
• Ability to remain calm and professional under pressure.
• Excellent listening skills and empathy towards customers.
• Familiarity with CRM systems and other customer support tools.
• High level of self-motivation and ability to work independently.
• Benefits:
• Competitive salary with performance-based incentives.
• Flexible working hours and remote work opportunity.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Access to company resources and tools to enhance productivity.
• Why Join HR Service Jobs?
• Work from Anywhere: Enjoy the flexibility of working remotely from the comfort of your home.
• Supportive Team: Be part of a collaborative and supportive team that values your contributions.
• Career Growth: Take advantage of opportunities for professional growth and development within a dynamic company.
• Inclusive Culture: Join a company that celebrates diversity and fosters an inclusive work environment.
• How to Apply:
• Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills.
• Applications can be sent to us.
Back End Developer, Trilogy (Remote) - $60,000/year USD
Crossover • via SimplyHired
Full–time
No Degree Mentioned
Apply on SimplyHired
Apply on Workopolis
Apply on SimplyHired
Job description
Are you a talented software engineer who regularly uses AI tools to reach superhero status? We're looking for someone eager to use AI to craft intelligent, forward-thinking solutions that will bring our 100+ product portfolio into the modern world.
At Trilogy's core, we have a strategic product line reshaping industries and how people work and learn. Here's a glimpse of our strategic product line:
• AdvocateHub: Integrate an AI-powered bot using a Retrieval-Augmented Generation (RAG) approach with OpenAI's GPT-4. You'll develop a seamless sidebar widget, implement feature flags, and build a robust logging mechanism to capture KPIs. Sharpen your skills in AI integration, UI/UX design, and data-driven development.
• Jive Cloud: Build a game-changing AI feature using generative AI and the Jive REST API. You'll leverage AI interactions within existing user activities, abstract the AI provider for flexibility, and optimize search functionality. Grow your expertise in AI architecture, API design, and performance optimization.
• ACRM: Develop a cutting-edge CRM solution that seamlessly integrates sales, marketing, and support into a sophisticated, user-friendly interface. You'll work on building advanced data analytics modules, implementing machine learning algorithms for predictive insights, and creating intuitive data visualization tools. Expand your skill set in data engineering, AI/ML, and UI/UX design while creating a platform that drives customer success.
In this role, you can expect to navigate the complexities of integrating AI-driven solutions into these exciting product lines, offering unique opportunities to innovate. Your expertise will guide the development of scalable, serverless applications and innovative features, leveraging the full potential of cloud-native technologies.
Here's what you can expect from our application process:
• A quick check: Answer a few yes/no questions to confirm you meet the basic requirements.
• Prove your potential: Take a 15-minute cognitive assessment (the Criteria CCAT), scientifically proven to be the best predictor of success in roles that require rapidly gaining and applying new knowledge.
• Showcase your skills: Demonstrate your coding prowess by writing, testing, and refactoring code, developing new features with AI, and collaborating with AI to diagnose and solve problems.
• Connect with leadership: Engage in a 30-minute Google Meet interview with a member of our Engineering leadership team.
This comprehensive process takes approximately 5 hours, which you can complete at your own pace. We value your time and effort, so we'll provide the results of each assessment within 24 hours of completion and interview decisions within 3 business days.
Are you up for the challenge? Trilogy is for the brave, the curious, and the forward-thinking. We're remapping the world of work with AI as our compass. Ready to join the journey?
What you will be doing
• Leverage cutting-edge AI tools to improve efficiency in coding, error detection, feature development, bug fixing etc.
• Modernize our strategic product lines through AI-driven innovations, enhancing performance, scalability, and user engagement.
• Develop and deploy efficient back-end solutions using serverless technologies, focusing on creating robust, cloud-native applications.
• Conduct comprehensive code reviews and collaborate with a global team to ensure best practices and high standards.
Crafting AI 2nd Brains -AI-driven summaries of product, domain, or company knowledge
• -making you and your team smarter and faster.
• Becoming an AI pioneer leading the charge in integrating AI into software engineering, proving it's a force multiplier, not a replacement.
What you will NOT be doing
• Routine Monotony: We keep cumbersome infrastructure tasks to a minimum so you can focus on creating innovative solutions.
• Endless Meetings: We value your expertise in development over sitting in meeting rooms. Expect more coding, less talking.
Key Responsibilities
Enhance product functionality and effectively integrate AI-driven solutions into our cloud services.
Candidate Requirements
• 4+ years of experience in software development with a focus on writing production code for the server-side of web applications.
• At least 2 years of experience being the primary technical contributor in a team for a software product's development.
• At least 1 year of hands-on experience with cloud-native development (any cloud vendor) or serverless architectures.
• Experience leveraging AI tools like Copilot, Cursor, or ChatGPT in day-to-day software development (e.g. creating prompts for coding tasks).
• Proficiency in SQL AND at least 2 other programming languages (preference for Typescript, Javascript, Python, and C#)
• Must be willing to learn and work in new programming languages with the help of AI
Report this listing
More jobs at Crossover
See web results for Crossover
H
HR Service Jobs
Customer Service Representative (English - Remote) - Nigeria
HR Service Jobs • Nigeria • via The ***** Job
7 days ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply on The ***** Job
Job description
HR Service Jobs is seeking a dedicated and personable Customer Service Representative to join our team. This remote role is ideal for individuals with strong communication skills and a passion for delivering exceptional customer service. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing support to ensure a positive customer experience. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product or service-related questions and resolve any issues they may encounter.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Escalate complex issues to higher-level support when necessary.
• Contribute to team goals by providing feedback and suggestions for process improvements.
• Adhere to company policies and procedures while delivering outstanding customer service.
• Required Skills and Qualifications:
• Proven experience in a customer service role, preferably in a remote or virtual environment.
• Exceptional written and verbal communication skills in English.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills with a customer-focused approach.
• Proficiency in using customer service software and tools.
• Reliable internet connection and a quiet, dedicated workspace for remote work.
• Experience:
• Minimum of 1-2 years of experience in a customer service or support role.
• Previous experience working remotely is a plus.
• Working Hours:
• Full-time and part-time positions available.
• Flexible working hours to accommodate various time zones.
• Must be available to work during peak hours as required.
• Knowledge, Skills, and Abilities:
• Strong understanding of customer service principles and practices.
• Ability to remain calm and professional under pressure.
• Excellent listening skills and empathy towards customers.
• Familiarity with CRM systems and other customer support tools.
• High level of self-motivation and ability to work independently.
• Benefits:
• Competitive salary with performance-based incentives.
• Flexible working hours and remote work opportunity.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• Access to company resources and tools to enhance productivity.
• Why Join HR Service Jobs?
• Work from Anywhere: Enjoy the flexibility of working remotely from the comfort of your home.
• Supportive Team: Be part of a collaborative and supportive team that values your contributions.
• Career Growth: Take advantage of opportunities for professional growth and development within a dynamic company.
• Inclusive Culture: Join a company that celebrates diversity and fosters an inclusive work environment.
• How to Apply:
• Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills.
• Applications can be sent to us.
