Customer Service Operations Specialist (Ajmer)

Luxury is defined not only by the product, but by the people who represent it.

BMW Sanghi Classic is looking for enthusiastic, confident, and customer-focused professionals to join our Client Relationship team ,front office and telling calling for jaipur ,udaipur and jodhpur office .

This is much more than a customer service role—you'll be responsible for delivering an exceptional luxury experience to every guest who visits our showroom.

Key Responsibilities
- Welcome and assist clients visiting the BMW showroom.
- Ensure every customer receives a premium hospitality experience.
- Build and maintain long-term relationships with customers.
- Manage customer databases and CRM records with accuracy.
- Coordinate customer appointments, follow-ups, and feedback calls.
- Support test drive scheduling and vehicle delivery coordination.
- Supervise showroom readiness, customer lounge, and overall client experience.
- Assist in organizing luxury events, product launches, lifestyle activities, and exclusive customer engagements.
- Work closely with the Sales, Marketing, and Service teams to ensure seamless customer journeys.
- Resolve customer concerns professionally while maintaining BMW's premium standards.