Verified Job
Accounting - Finance
Customer Service Officer
Accounting - Finance
#618688
Remote / WFH
Job Description
Full job description
Introduction
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
In this role you’ll provide sales support to internal and external customers while maintaining exceptional service for our clients and customers. You’ll also support day to day sales activities, communicating with team, clients and suppliers.
Some of key responsibilities (but not limited to):
Provide support to our clients and team by effectively managing all administrative tasks and completion of client renewals
Receive inbound and make outbound calls and emails in attending to queries from clients, insurers and internal stakeholders
Provide timely excellent customer service to all external clients, internal and broking staff at all times
Ensure information provided is of a high standard including attention to detail
Reconcile invoices accurately, maintaining proper invoicing procedures
Uphold ethical and professional standards, reflecting Gallagher’s brand and values
Implement operational and process improvements for efficient client service delivery
Utilisation of our preferred market placement strategies
Achievement of budgets and goals utilising our performance development framework
Key to this role is strong interpersonal, and negotiation skills, and the commitment to deliver a positive experience for all clients. Ideally, you will possess:
Minimum 1 year experience in a similar role in insurance, banking and finance
Sales, Retail or Hospitality experience also valued
Excellent organisational skills and ability to manage competing priorities
Demonstrated problem solving skills
Adaptability and ability to work in high volume & high paced environment
Effective communication skills
Willingness to complete Tier 1 – Insurance Broking qualification (company supported)
Introduction
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
In this role you’ll provide sales support to internal and external customers while maintaining exceptional service for our clients and customers. You’ll also support day to day sales activities, communicating with team, clients and suppliers.
Some of key responsibilities (but not limited to):
Provide support to our clients and team by effectively managing all administrative tasks and completion of client renewals
Receive inbound and make outbound calls and emails in attending to queries from clients, insurers and internal stakeholders
Provide timely excellent customer service to all external clients, internal and broking staff at all times
Ensure information provided is of a high standard including attention to detail
Reconcile invoices accurately, maintaining proper invoicing procedures
Uphold ethical and professional standards, reflecting Gallagher’s brand and values
Implement operational and process improvements for efficient client service delivery
Utilisation of our preferred market placement strategies
Achievement of budgets and goals utilising our performance development framework
Key to this role is strong interpersonal, and negotiation skills, and the commitment to deliver a positive experience for all clients. Ideally, you will possess:
Minimum 1 year experience in a similar role in insurance, banking and finance
Sales, Retail or Hospitality experience also valued
Excellent organisational skills and ability to manage competing priorities
Demonstrated problem solving skills
Adaptability and ability to work in high volume & high paced environment
Effective communication skills
Willingness to complete Tier 1 – Insurance Broking qualification (company supported)
