Customer Service Manager

Ensure 100% complaints closure within TAT without compromising on customer satisfaction Understand customers issues and concerns, assist the customer with resolution Coordination with internal teams liaise with sales, qig, credit, operations for data / details requirement needed for resolving the customer issues Assist qig / nodal officers in drafting response with requisite details.
Process improvements Jointly with other stake holders - Identifying areas for improvement in resolving the CRM within TAT.

Skills
Sound domain knowledge of banking and understanding of Branch Management, Loan industry, regulatory aspects, well versed with product, policy and processes,
Good understanding of Sales, Operation and processes.
Solutions oriented and troubleshooting approach
Good communication interpersonal skills, People Management, Perseverance, aptitude for process improvements. Read more