Verified Job
Customer Support / TeleCaller
Customer Service International BPO
Customer Support / TeleCaller
#632561
Remote / WFH
Job Description
Handle Customer Queries: Manage inbound and outbound calls, emails, and chat for international clients, ensuring a high level of customer satisfaction.
• Issue Resolution: Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner.
• Process Adherence: Follow standard operating procedures (SOPs) and compliance guidelines.
• Customer Experience: Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences.
• Documentation: Record and maintain customer interactions, feedback, and actions taken in the CRM system.
• Collaboration: Coordinate with internal teams to escalate and resolve complex cases.
• Performance Targets: Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores.
• Shift Flexibility: Work in rotational shifts including night shifts, as per international time zones.
• Issue Resolution: Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner.
• Process Adherence: Follow standard operating procedures (SOPs) and compliance guidelines.
• Customer Experience: Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences.
• Documentation: Record and maintain customer interactions, feedback, and actions taken in the CRM system.
• Collaboration: Coordinate with internal teams to escalate and resolve complex cases.
• Performance Targets: Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores.
• Shift Flexibility: Work in rotational shifts including night shifts, as per international time zones.
