Verified Job
Accounting - Finance
Customer Service Executive-Premium Inbound
Accounting - Finance
#567950
Remote / WFH
Job Description
B
Bank of America
Analytics Team Lead
Bank of America • Mumbai, Maharashtra • via BeBee
1 day ago
Full–time
No Degree Mentioned
Apply on BeBee
Apply on Jobs Trabajo.org
Job description
Your Career at Bank of America
At Bank of America, we offer a dynamic and challenging work environment that fosters growth and development. As a Data Management professional, you will have the opportunity to work on high-profile projects, collaborate with cross-functional teams, and leverage cutting-edge technologies to drive business outcomes. Our comprehensive compensation and benefits package i...
Show full description
Report this listing
IDFC FIRST Bank
Customer Service Executive-Premium Inbound
IDFC FIRST Bank • Navi Mumbai, Maharashtra • via Career At IDFC First Bank
2 days ago
Full–time
Apply on Career At IDFC First Bank
Apply on WorkIndia.in
Apply on LinkedIn
Apply on Jobrapido.com
Job description
Job Requirements
Role/Job Title: Customer Service Executive - Premium Inbound
Function/Department: Customer Experience
Job Purpose: Your success in this role will be measured against key performance indicators, including but not limited to productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics are pivotal in evaluating and enhancing the overall effectiveness of the Premium Inbound Customer Service operations.
Roles & Responsibilities:
• As a Customer Service Executive in the Premium Inbound segment, your primary focus will be on enhancing productivity within the Customer Contact Center.
• This entails maintaining service quality, optimizing Average Handling Time (AHT), and ensuring a high level of First Contact Resolution (FCR).
• Additionally, you will be responsible for adhering to established Turnaround Time (TAT) benchmarks for all customer requests.
• A key aspect of your role involves driving channel migration to alternate channels, contributing to a more efficient and diversified service delivery model.
• In addition to your primary duties, you will actively drive all initiatives within the Customer Contact Center, ensuring a comprehensive and coordinated approach to customer service excellence.
Education Qualification:
Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
Experience: 2 to 5 years of relevant experience.
Bank of America
Analytics Team Lead
Bank of America • Mumbai, Maharashtra • via BeBee
1 day ago
Full–time
No Degree Mentioned
Apply on BeBee
Apply on Jobs Trabajo.org
Job description
Your Career at Bank of America
At Bank of America, we offer a dynamic and challenging work environment that fosters growth and development. As a Data Management professional, you will have the opportunity to work on high-profile projects, collaborate with cross-functional teams, and leverage cutting-edge technologies to drive business outcomes. Our comprehensive compensation and benefits package i...
Show full description
Report this listing
IDFC FIRST Bank
Customer Service Executive-Premium Inbound
IDFC FIRST Bank • Navi Mumbai, Maharashtra • via Career At IDFC First Bank
2 days ago
Full–time
Apply on Career At IDFC First Bank
Apply on WorkIndia.in
Apply on LinkedIn
Apply on Jobrapido.com
Job description
Job Requirements
Role/Job Title: Customer Service Executive - Premium Inbound
Function/Department: Customer Experience
Job Purpose: Your success in this role will be measured against key performance indicators, including but not limited to productivity levels, Average Handling Time (AHT) optimization, and achieving a high rate of First Contact Resolution (FCR). These metrics are pivotal in evaluating and enhancing the overall effectiveness of the Premium Inbound Customer Service operations.
Roles & Responsibilities:
• As a Customer Service Executive in the Premium Inbound segment, your primary focus will be on enhancing productivity within the Customer Contact Center.
• This entails maintaining service quality, optimizing Average Handling Time (AHT), and ensuring a high level of First Contact Resolution (FCR).
• Additionally, you will be responsible for adhering to established Turnaround Time (TAT) benchmarks for all customer requests.
• A key aspect of your role involves driving channel migration to alternate channels, contributing to a more efficient and diversified service delivery model.
• In addition to your primary duties, you will actively drive all initiatives within the Customer Contact Center, ensuring a comprehensive and coordinated approach to customer service excellence.
Education Qualification:
Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management
Experience: 2 to 5 years of relevant experience.
