Customer Service Executive

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction
Job Description
• Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics
• Resolve concern by clarifying the customer's needs and determining the cause of the problem; Offering the best solution to resolve the concern
• Build sustainable relationships and trust with customers through open and interactive communication
• Identify and assess customer’s needs and resolve the query to ensure first call resolution is met
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Take the extra mile to engage customers and ensure customer delight

Requirement
• Excellent verbal and written communication skills
• Proven customer support experience of 6 months+ in an inbound customer care process and willing to work in a 24/7 environment (Work from the office)
• Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Identifying, escalating priority issues, and reporting to the high-level management

Educational Qualification Requirement

Graduate/Final Year Result awaited – Science Stream Preferred
Desired Experience
• At least 6 months of calling experience in a customer care process
• Experience in Educational Customer Service and Outbound lead nurturing will be preferred