Verified Job
Customer Support / TeleCaller
Customer Service Coordinator
Customer Support / TeleCaller
#675638
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Licenses
Property & Casualty License
(Required)
Do you have a valid Property & Casualty License license?
Skills
Phone etiquette
(Required)
Conflict management
(Required)
Customer service
(Required)
Customer inquiry handling
Do you have experience in Phone etiquette?
Education
High school diploma or GED
(Required)
Languages
English
(Required)
Location
Estimated commute
Add your address to estimate commute
Job address
4000 North 7th Street, Phoenix, AZ 85014
Full job description
Job description
Farmers Agency located in Phoenix, near7th St and Indian School Rd, is seeking an outgoing, enthusiastic individual with a desire to be part of a winning team. As a Licensed Customer Service Coordinator for William Huckaby - Farmers Insurance Agency, you will build and develop customer relationships within the community, helping people manage the risks of everyday life, recover from the unexpected and realize their dreams. You will utilize needs-based review process and provide the appropriate solution to match the customers’ needs.
Job Summary
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
Stays current with relevant product(s).
Understands and strives to support organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.
Core Competencies
Business Results: Meets individual performance, metrics and goals.
Innovation: Identifies and suggests innovative process changes to support business practices.
Communication: Above average written and verbal communication skills.
Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Physical Actions
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Physical Environment
Required job duties are normally performed in a climate- controlled office environment
Education Requirements
High school diploma or equivalent required.
Bachelor's degree preferred.
Must have Property and Casualty Insurance license.
Experience Requirements
Proven competency performing Service Advocate essential job function and special skills or relevant experience.
Special Skill Requirement
Critical Thinking
Advanced conflict resolution skills
Consistently meeting or exceeding performance measurement goals
Schedule
Monday - Friday 8 am to 5 pm
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
Flexible schedule
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Sales: 1 year (Preferred)
Providing Excellent Customer Service: 1 year (Preferred)
Language:
Spanish (Preferred)
License/Certification:
Property & Casualty License (Required)
Shift availability:
Day Shift (Required)
Work Location: In person
Here’s how the job qualifications align with your profile.
Licenses
Property & Casualty License
(Required)
Do you have a valid Property & Casualty License license?
Skills
Phone etiquette
(Required)
Conflict management
(Required)
Customer service
(Required)
Customer inquiry handling
Do you have experience in Phone etiquette?
Education
High school diploma or GED
(Required)
Languages
English
(Required)
Location
Estimated commute
Add your address to estimate commute
Job address
4000 North 7th Street, Phoenix, AZ 85014
Full job description
Job description
Farmers Agency located in Phoenix, near7th St and Indian School Rd, is seeking an outgoing, enthusiastic individual with a desire to be part of a winning team. As a Licensed Customer Service Coordinator for William Huckaby - Farmers Insurance Agency, you will build and develop customer relationships within the community, helping people manage the risks of everyday life, recover from the unexpected and realize their dreams. You will utilize needs-based review process and provide the appropriate solution to match the customers’ needs.
Job Summary
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
Stays current with relevant product(s).
Understands and strives to support organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.
Core Competencies
Business Results: Meets individual performance, metrics and goals.
Innovation: Identifies and suggests innovative process changes to support business practices.
Communication: Above average written and verbal communication skills.
Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Physical Actions
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Physical Environment
Required job duties are normally performed in a climate- controlled office environment
Education Requirements
High school diploma or equivalent required.
Bachelor's degree preferred.
Must have Property and Casualty Insurance license.
Experience Requirements
Proven competency performing Service Advocate essential job function and special skills or relevant experience.
Special Skill Requirement
Critical Thinking
Advanced conflict resolution skills
Consistently meeting or exceeding performance measurement goals
Schedule
Monday - Friday 8 am to 5 pm
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
Flexible schedule
Paid time off
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Sales: 1 year (Preferred)
Providing Excellent Customer Service: 1 year (Preferred)
Language:
Spanish (Preferred)
License/Certification:
Property & Casualty License (Required)
Shift availability:
Day Shift (Required)
Work Location: In person
