Customer Service Consultant

We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office this permanent full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

We encourage graduates/School leavers to apply. Full on-the-job training will be provided to the right candidates.

The core responsibilities in this role include:

Receiving inbound calls and email inquiries from Commercial and Residential customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling pest services for residential customers
Converting incoming inquiries into sales opportunities
Liaising with your fellow colleagues
Meeting calls and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
The ideal candidate must possess:

Experience working in customer service or call center environments (essential)
This is an office-based role so you must be based in Port Melbourne
Previous experience in phone sales and converting inquiries into sales
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to work in a team environment to support colleagues
Professional, reliable, and punctual.
Working from office Monday to Friday
Perks and benefits:

Strong work life balance culture.
Employee Assistance Program (EAP)
Discounted Pest Services
Employee Referral Program
Employee cash incentive programs and bonuses
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington Read more