Customer Service Apprentice

Full job description
Join us in October 2025 as an Apprentice in our Digital X - Fraud team, This is a telephony role.

We’ll provide all the technical training you’ll need to be successful in your role
You’ll complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices.
This job does not meet Skilled Worker visa sponsorship requirements
We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us

What you'll do
As a Customer Service Apprentice within our Digital X - Fraud Team you will :

Educate our customers on fraud and scams and protecting vulnerable customers
Deliver successful customer and business outcomes by processing, authorising and investigating all transactions
Help to improve customer service, processes and procedures, considering how technology can enhance customer experience
Share your insights within the fraud prevention team on emerging trends and evolving customer needs
Review high risk data from a range of systems to help detect fraudsters and protect genuine customers from financial crime Read more