Customer Service |amp| Order Processing Representative

About the Company:

Our client is a pioneer in the manufacturing industry and a major leader in the production of innovative and sustainable products for water and energy systems in New Zealand. They provide people around the world with advanced plastic piping systems, guiding the industry in a way that anticipates the rapidly evolving needs of their customers. As an organisation, they want to be fit, fast, and agile so they can answer their customers’ needs. But above all, they want to improve people’s lives by living their values and making a difference, shaping a better, more sustainable tomorrow.

About the Job:

You will be part of a dynamic team that focuses on providing excellent customer service whilst liaising with internal parties to ensure that information about their products is being provided accurately. This fast-paced environment with a highly varied workload requires technical product knowledge to support trade professionals like plumbers, electricians, merchants, and end-users.

Key Responsibilities
To ensure that information and administrative service is delivered to customers and other external and internal contacts.
Managing order processing, credit notes, and website inquiries in a timely manner.
Provide contract and export quotes, documentation, and shipping information to customers.
To be successful in the role you will need to have:
Excellent communication (verbal and written).
Previous experience in Customer Service roles.
Notable attention to detail skills.
Organizational skills.
Ability to work under pressure, problem-solve and multi-task.
Suitable team fit across personality, work style, and team culture.
Apply Now!

To find out more, please get in touch with Miria at miria@tribegroup.com for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along… Read more