Customer Relationship Manager |CRM|

Designation : Priority Relationship Manager - Service

Exp : 5- 7 Years - relevant

Job Location : Baner

Skills : Excellent communication skills in Marathi, Hindi English

Expert in reports preparation presentation

Job Role :

1. Handling Service customer complaints Escalations

2. Handling customer service telecaller team

3. Responsible for daily service cars appointment

4. Responsible for feedback calling

5. Responsible for events calling

6. Handle dis-satisfied customers who have raised complaints through all sources.

7. Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line.

8. With the support of telemarketing team After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( 1year).
+. E-dealer monitoring for data quality.

10. Coordinate with MB India CRM team and after sales marketing team for CSI surveys.

11. To ensure Implementation customer life cycle communication to increase customer retention.
12. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
13. Develop counter measure to eliminate negative feedback from customers in future. Read more