Customer Relationship Manager |amp| Operations Executive at Mumbai |Andheri|

Opening: 1 Nos.
Job ID: 54143
Employment Type: Full Time
Reference:
Work Experience: 1.0 Year(s) To 4.0 Year(s)
CTC Salary: 2.00 LPA TO 4.50 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Internet/Ecommerce
Qualification: Any - Any Graduation
Location:
Mumbai

Job Description:
The purpose of this job is to manage the CRM for the business. Build client relationships,
deal with customer queries, confirm customer orders, convert repeat orders. The person
will be liasing with the accounts team and Lead CRM directly. We are looking for
someone to also help provide efficiency in the system.

Accountabilities:
A list of the key
responsibilities of the
role, detailing what the
role is accountable for

a) Answer calls professionally to provide information about products and services,
take/ cancel orders, or obtain details of complaints.
b) Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
c) Process orders, forms and applications.Follow up to ensure that appropriate actions
were taken on customers' requests.
d) Refer unresolved customer grievances or special requests to designated
departments for further investigation
e) Maintain Customer Database and data management
f) Ensure operational assistance by supervising order packaging
g) Dealing with third-party platforms to ensure stock levels are maintained
h) Manage whatsapp queries and process orders
i) Daily, Weekly and Monthly Reporting. Read more