Customer Experience Representative Central Services Hub · Abingdon

About the Role

We are seeking Customer Experience Representatives to deliver an exceptional customer experience to our National Contract clients. This involves proactively engaging with customers, responding to queries and working closely with the scheduling team to ensure work is completed as expected.

Key Responsibilities

Provide professional service to customers through various communication channels.
Collaborate with the wider team to ensure customer safety and security.
Engage with stakeholders to share customer sentiment and address potential issues promptly.
About You

To be successful in this role, you should have a strong customer focus, be eager to learn and possess excellent organisational and proactive skills. We value a positive attitude and a willingness to grow, supported by our comprehensive training programme.

What We're Looking For

Experience in an office-based customer service environment.
Strong communication skills for handling customer queries via phone and email.
What We Offer

A competitive salary based on skills and experience.
23 days holiday, plus bank holidays.
A company pension scheme.
Life assurance.
An employee welfare assistance programme. Read more