Customer Experience Intern

Key Responsibilities:

-Customer Support: Assist the customer service team in handling inquiries and resolving complaints in a timely and effective manner.

- Customer Service Management: Day-to-day operations with the customer service team, ensuring timely and effective resolution of customer inquiries and complaints.

- Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.

- Cross-Functional Collaboration: Work closely with other departments, including operations, sales, and marketing, to ensure a seamless customer experience.

- Performance Metrics: Monitor and meet key performance indicators (KPIs) related to customer service and satisfaction on a daily and monthly basis.

- Customer Engagement: Develop and execute strategies to engage and retain customers, including loyalty programs and personalized communication.

- Problem Solving: Address and resolve complex customer issues, ensuring a positive outcome and maintaining high levels of customer satisfaction.

- Technology Utilization: Utilize customer service software and tools to streamline operations and enhance the customer experience.



Qualifications:

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal abilities.

- Analytical mindset with a knack for problem-solving.

- Proficiency in customer service software and tools.

- Ability to work independently and as part of a team.

- Passion for sustainability and plant-based products is a plus.



Duration- 2-month internship followed by full-time offers based on performance

Number of Positions- 8

Work from home

Working Days- 6 days per week

Timings- +:15 to 7:15

Stipend- INR 15,000 for 2 months Read more