Customer Experience Advisor | S1 | Retail Business Banking | Customer Interactions | Tooting

he difference you’ll make:

Acting as the first point of contact for customers in branch or over the phone

Assisting with day-to-day transactions, queries and servicing

Answering customer calls into our contact centre

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

What you’ll bring:

Proven ability to deliver outstanding customer service either from a face to face or a telephony background

The ability to communicate effectively with customers to truly understand their needs

It would also be nice for you to have:

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Openness to a broad range of activities even if outside of standard expectations

Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

The role is based in our Tooting branch

This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.


How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

Starting salary of £24,000 plus £500 annual cash allowance to spend on our great range of benefits.

25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.

Free access to a range of digital health services, including GP.

Free access to wellbeing apps and up to three weekly online classes.

We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander’s success by saving or investing in our share plans.

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. Read more