Customer Contact Centre Consultant

REX is currently seeking suitably qualified and motivated individual’s with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultant’s located in Orange, NSW. These are temporary positions on a 12-month contract.

Expressions sought for;

2 positions varying between 20-38hrs per week.

Duties and Responsibilities:

Handle all incoming calls politely, efficiently and professionally
Inbound reservation sales
Reservation and Ticketing functions
Answer general customer enquiries
Support travel agents and Rex airport locations
Support Internet Customers
Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.
Assist with Queensland Support in live-check-in and freight.
Essential Selection Criteria:

Prior experience in customer service, preferably within a call centre environment
Excellent communication skills
Professional phone manner
Good computer skills
A positive, enthusiastic attitude and the willingness to work as a part of a team
Must be able to work shift and a rotating roster to accommodate the call centre operating hours
Conditions:

Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.

To Apply:

Please apply via the 'Apply Now' button below by 03 July 2026.