Customer Care Executive

Answer phone calls in a more professional manner and provide information about products and services as required by the callers

They are responsible for taking or cancelling orders, and obtaining details of customer complaints

Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

Process orders, applications, and forms

Render administrative support to other customer care team members when the need arises, or as instructed

Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

Identify tasks critical to keeping customer satisfaction levels in check., Read more