Customer care executive

Following responsibilities are expected from the Customer Care Executive at our centre:
• To have good communication skills
• Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient by generating a Reg. No.
• Register the OPD appointments; make admissions in the medical software.
• To direct patients to the appropriate doctors,
• To fix appointments / consultation with doctors / consultant for patients, M.R. etc.
• Redirecting the patient and/ or relative to Phlebotomist for blood collection services
• To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Adhere to customer care guidelines and assure quality care.
• Any duty that may be properly deemed by the Centre Manager or Doctors to be part of the role of receptionist
• Arranging stretcher, wheelchair or ambulance for the patient as and when required.
• Attend training courses in house and externally to develop expertise and further knowledge
• Check all things in the OPD are in proper place.
• Comply with all in house and statutory Health Safety procedures
• Giving appointments for OPD/Radiology departments with instruction for the patient to follow.
• Greeting the incoming visitors in a courteous manner
• Guide the patient to payment counter
• Handle receipt and dispatch of couriers and perform related clerical duties according to the department to which assigned.
• If doctor is not coming or coming late, to inform other departments of the same.
• Keeps record of calls placed
• Maintaining various registers and files in department and those required for key quality indicators.
• Managing the flow of the OPD and ensuring smooth workflow.
• Participation when requested, in the delivery and collection of items to and from Trust, hospitals or any other place on practice business
• To arrange nursing care from external sources at the centre as and when required

Job Type: Full-time

Salary: ₹12,000.00 - ₹20,000.00 per month

Benefits:
• Cell phone reimbursement
• Paid sick time

Schedule:
• Day shift
• Evening shift

Ability to commute/relocate:
• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:
• Hindi (Preferred)
• English (Required)

Speak with the employer
++1 +051588823
Application Deadline: 15/06/2024
Expected Start Date: 01/07/2024 Read more