Customer Care Executive

Do you have the skills to make a mark in the healthcare industry? Read on for more details.

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

As a Customer Care Executive, you will be handling queries from international customers on call, email and social media

What You Will Do
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Serving customers by providing product and service information and resolving product and service problems.
• Attracting potential customers by answering product and service questions and suggesting information about other products and services.
• Knowing company's products inside and out so that queries can be handled well
• Handling queries from international customers on call, email social media.

What You Need To Have
• Candidate should be ready to work during night shift (US working time)
• Experience of providing support to international customers on call or chat process preferred

Required Skill Set
• Excellent fluency in spoken English
• Proven work experience of Customer interactions.
• Capable of speaking in American accent (preferred)
• In-dept understanding of customer service practices
• Excellent written and verbal communication skills in English
• Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.
• Should have Good follow up skills
• Should be Honest and Self Disciplined
• Excellent Team player and Quick learner

Qualification
• Graduate
• English Hons. (Preferred)

Skills:- Customer Relationship Management (CRM), Customer Support, Customer Service, International relations and US shift Read more