Customer Care Executive

Customer Service Profile - Indore

It is an omnichannel company, operates in and serves 170 markets. It connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.

Position Title: Customer Support Executive

Reports to: Team Leader

Function: Operations

Location: Indore Madhya Pradesh, India

Campaign: Premium domestic Process

Responsibilities:

· Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.

· Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.

· Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.

· Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with policy.

· Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.

· Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

Requirements:

6 days working.

Salary – up to 18 CTC.

Good communication.

Undergraduate can apply.

Voice process

Rotational Shifts (+ Hours)

Immediate joiner.

Location – Indore.

Face to face Interviews Only

Interview Mode: - HR OPS

Interested candidates can coordinate with Recruiters for fixing interview (10AM -5PM)

Sahil Saxena ++1 75++810837 Or elitebusinesssolution.in Read more