Customer Care Executive |Chat|

Key Responsibilities:-

- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.

- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.

- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.

- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.

- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.

- Adhere to predefined chat protocols, quality standards, and performance metrics.

Job Type: Regular / Permanent

Salary: ₹18,000.00 - ₹26,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Schedule:

Day shift
Monday to Friday
Supplemental pay types:

Performance bonus
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred)
Marketing: 1 year (Preferred) Read more