Customer Care Executive - Ahmedabad (India)

Designation - Customer Care Executive Location - Ahmedabad Qualification - Any Graduate Experience - 0 - 2 years About Rentokil PCIRentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in2017 through a joint venture between Pest Control India and Rentokil, it operates across 300locations, aiming to set current standards in customer service. The company focuses onindustry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services andfootprint further.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:- The Customer Care Executive is responsible for contact management to strengthen thecustomer relationship which is the key to retention.- The incumbent will have to work as part of a multi-functional team, and this involvescollaboration with the internal team and external stakeholders.Job Responsibilities:- Should be able to set the targets for the renewals based on the monthly portfolio- To support the branches for retention, and renewals & increase the branch revenue viaprice increase & up-selling- Compliant Management- To identify & resolve the customers' complaints within the specifictimelines- Alert Account Management- To identify the alert customer & bring the possibility of therevival of the accounts- To provide recommendations & suggestions to the branch for improvement- Conduct regular reviews & terminate the non-revival accounts- Should be able to analyse data and over the challenging areas to improvemonth-on-month performance.- Should be able to share the monthly dashboard with the analysis and recommendationsKey Result Areas:- Managing Residential & Commercial Renewals- Deliver budgeted profit through Price Increase- Lead Generation and self conversion- Customer RetentionInterested candidates can email at - Contact - 9322881417