Customer care Caller

Rajasthan
Customer care Caller
Sore Map limited - Jaipur, Rajasthan
Sore Map limited is looking for a dedicated Customer Care Caller to join our talented team. In this role, you will be the main point of contact for customers who need assistance with our information technology and services. You'll be responsible for taking inbound calls and answering any questions the customer may have. You must be friendly, professional, and empathetic to customers when they need help with our products or services. You will also be responsible for documenting customer issues and solutions so that we can continually improve our products and services.


Responsibilities
Answer and respond to customer inquiries by phone, email, and chat.
Document all customer interactions in our CRM system
Handle customer feedback and complaints
Maintain a high level of customer service
Provide product and service information to customers
Assess and escalate customer issues to appropriate team members
Meet call and quality monitoring requirements
Requirements

High school diploma or equivalent
2+ years of customer service experience
Excellent communication and interpersonal skills
Strong problem-solving skills
Ability to multitask and prioritize work
Technologically savvy with proficiency in Microsoft Office and CRMs
Experience with information technology and services is a plus Read more