Customer Care Associate

Responsibilities:

Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels.
Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately.
Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and providing appropriate solutions.
Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers.
Professional Communication: Interact with customers in a professional and courteous manner, maintaining a friendly and empathetic tone.
Information Retrieval: Retrieve and provide accurate information to customers regarding order status, account details, policies, and other relevant information.
Qualifications and Skills:

Excellent written communication skills with strong grammar, spelling, and typing speed.
Customer-centric mindset with a strong focus on delivering exceptional customer service.
Empathy and patience to understand and address customer concerns effectively.
Problem-solving skills with the ability to think quickly and provide appropriate solutions.
Multitasking abilities to manage multiple chat conversations simultaneously.
Knowledge of customer service software, chat platforms, and CRM systems is a plus.
Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹18,000.00 - ₹28,000.00 per month

Benefits:

Provident Fund
Schedule:

Morning shift
Supplemental pay types:

Commission pay
Performance bonus
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred) Read more