CSA

Job Overview:
These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
Key Performance Indicators:
Ability to manage multiple priorities by being well-organized and having strong time management skills.
Mentoring, motivating skills, Problem solving skills.
Strong organizational, planning and analytical skills.
Awareness on Banking and Bank's products e.g. interest rates, renewal periods etc.
Initiates and administers the rewards and recognition program for the team.
Ensure SLAs according to project specifications are met
Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner
Adherence to the client prescribed format for query resolution
Adherence to process requirements, security norms and metrics
Adherence to shift schedule team meetings and training requirements
Invest in self and add to skill sets
Travel Required:
No
Voice/NonVoice:
Voice
Reporting To(Designation):
Team Leader
Personal Attributes:
Consultative
Resilient
Decisive and Action oriented
Achievement Oriented
Socially Confident
Eager to learn
Creative
Competencies based on level:
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