Verified Job
Customer Support / TeleCaller
CRM Manage
Customer Support / TeleCaller
#707394
Remote / WFH
Job Description
Company Description
THBAT HOLDING COMPANY is a well-established group in the food and beverage industry with 15 years of experience. The group operates over 12 fine dining, casual dining, and fast food restaurant brands offering diverse cuisines, including Oriental American, Oriental, Turkish, and Armenian. Committed to growth, THBAT HOLDING COMPANY is currently executing an ambitious expansion plan, aiming to open 25 new branches by 2022. With a focus on delivering exceptional dining experiences, the company values innovation and customer satisfaction.
Role Description
This is a full-time hybrid role for a CRM Manager based in Chicago, IL, with the flexibility to work remotely on certain occasions. The CRM Manager will oversee the company’s customer relationship management strategies, ensuring a seamless and exceptional customer experience across all touchpoints. Responsibilities include analyzing customer data, optimizing retention strategies, resolving customer service issues, managing customer feedback, and coordinating with internal teams to improve overall customer satisfaction.
Qualifications
• Strong skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Proficiency in Analytical Skills to interpret customer data and develop actionable insights
• Excellent Communication and interpersonal skills to collaborate across teams and interact with customers effectively
• Proven ability to develop and implement customer relationship strategies
• Experience with CRM tools and customer service management software
• Bachelor's degree in Business Administration, Marketing, or a related field
• Knowledge of the food and beverage industry is a plus
THBAT HOLDING COMPANY is a well-established group in the food and beverage industry with 15 years of experience. The group operates over 12 fine dining, casual dining, and fast food restaurant brands offering diverse cuisines, including Oriental American, Oriental, Turkish, and Armenian. Committed to growth, THBAT HOLDING COMPANY is currently executing an ambitious expansion plan, aiming to open 25 new branches by 2022. With a focus on delivering exceptional dining experiences, the company values innovation and customer satisfaction.
Role Description
This is a full-time hybrid role for a CRM Manager based in Chicago, IL, with the flexibility to work remotely on certain occasions. The CRM Manager will oversee the company’s customer relationship management strategies, ensuring a seamless and exceptional customer experience across all touchpoints. Responsibilities include analyzing customer data, optimizing retention strategies, resolving customer service issues, managing customer feedback, and coordinating with internal teams to improve overall customer satisfaction.
Qualifications
• Strong skills in Customer Satisfaction, Customer Service Management, and Customer Support
• Proficiency in Analytical Skills to interpret customer data and develop actionable insights
• Excellent Communication and interpersonal skills to collaborate across teams and interact with customers effectively
• Proven ability to develop and implement customer relationship strategies
• Experience with CRM tools and customer service management software
• Bachelor's degree in Business Administration, Marketing, or a related field
• Knowledge of the food and beverage industry is a plus
