Credit Risk Manager, Flex Originations (Credit Cards)

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨


London, Cardiff or Remote (UK) | £97,800 - £132,300 + Options + Benefits

About the team:
Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.

With our Flex product we're reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we're expanding our team to support our future growth ambitions. We're looking for a Credit Risk Manager to help drive the credit and growth strategy for Flex originations. You will lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies.

Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses.

Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way.

You'll play a key role:

Lead a team of analysts that will develop credit and pricing strategies for our growing range of Flex products and distribution channels
Work closely with Flex squad leadership to develop and execute an ambitious growth strategy for Flex
Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys
Lead the development and maintenance of the NPV models and affordability strategies that underpin the Flex underwriting decisions
Monthly monitoring and reporting on Flex originations performance to stakeholders up to executive level
Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.
Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models
Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely
You should apply if:

What we're doing here at Monzo excites you!

You have extensive experience in unsecured lending, ideally credit cards
You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models.
You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
You have a strong understanding of the regulations that apply to lending in the UK.
You have track record leading and developing analytical teams
You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers
You are a strong communicator, able to cut through complex problems and articulate decision points, particularly to senior leadership.
You have experience in project management and coordination across teams.
You work well collaborating in a team with diverse skill-sets and personality types.
You are highly motivated and energised by the idea of bringing a positive impact to our customers and Monzo.
The Interview Process:

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

Recruiter call
Initial call with the hiring manager
Final loop of interviews meeting the team Read more