Credit cardsSales Officer

Group Company: HDFC Bank Limited Designation: Credit cards-Sales Officer Position description: Acquiring new customers for payment business and to ensure quality customer service is delivered. Primary Responsibilities: • Acquiring credit card business from in house and open market clients from various modes available : • This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc. • Lead generation of customers and closure by tele calling, e-mailing and direct mailing, and tapping walk-ins wherever possible • Checking eligibility, explaining features and pricing, is required for getting the application picked physically or through digital mode • Tracking business picked for timely submission and processing : • Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis. • In case of FTNR, timely intervention to cure the same is required. • Ensuring activation of the Credit cards sold : • Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance • Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales Additional Responsibilities: • X-sell other products of the bank • Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness. • Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility • Ensure quality customer service is delivered : • Handling client queries or card related issues raised to branches and channel like corporate salary or during activities. • This helps in increasing spends and reference generation Educational qualifications preferred • Category: Bachelor's Degree, Master's Degree Required work experience • Industry: Marketing • Role: Sales officers/Sales Executives • Years of experience: 0 to 3 Key Performance Indicators: KP/EC/SC Required Knowledge: Experience in sales Required Skills: • Good Team spirit • Interpersonal skill • Time Management • Good communication skill • Proactive & focused approach • Ability to convince & influence strong selling skills Other: • Reporting Designation: Sales Manager -Credit Card • Reporting Department-Sub BU: Credit cards - Sales Specific requirements • Travel: Customer Visits Other details • Contract Types: PERMANENT