Verified Job
Retail / Counter Sales
Counter Clerk - Police - REPOSTED- job post City of Richmond BC
Retail / Counter Sales
#804934
Remote / WFH
City of Richmond BC
Job Description
Full job description
Counter Clerk - Police - REPOSTED
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
Under the supervision of the Counter Supervisor, the Counter Clerk is responsible for providing customer service, clerical work and is the first responder for walk-in clients to the RCMP detachment. The work is performed under general supervision and employees of this class exercise a high degree of independent judgement, responsibility and action within clearly defined policies and procedures, referring more complex and unusual problems to a superior for guidance. Work is reviewed in terms of adherence to established policies and procedures.
Examples of key responsibilities include, but are not limited to:
Responds to complaints and inquiries and provides information and assistance at the counter and via telephone.
Handles non-emergency complaints, routing complaints for police attendance to the ECOMM.
Answers incoming telephone calls, as required.
Processes various permits, reports and records, collects fees, performs electronic fingerprinting, operates police information systems, including CPIC, PRIME, JUSTIN, LEIP and PROS.
Answers inquiries and provides information, support and assistance to a variety of internal and external contacts; explains applicable departmental policies and procedures; refers the more complex, unusual or specialized inquiries to a superior.
Prepares and maintains a variety of manual and computer records, files, and statistics related to the work; retrieves information and generates reports as requested.
Provides back up support and coverage to switchboard as required.
Performs other clerical duties as required.
Knowledge, Skills & Abilities:
Sound knowledge of the Canada Labour Code, Canada Customs, Canadian Border Services, RCMP Administration and Policy, Federal, Provincial and Municipal Legislation and City of Richmond Policies and Procedures.
Ability to demonstrate superior organizational ability; multi-tasking ability; teamwork; effective problem solving and communication skills and accuracy and attention to detail.
Ability to respond decisively and handle emergency situations that may arise in person or over the phone, such as bomb threats, violence, mental health issues, contagious diseases and possible suicidal and life threatening situations.
Ability to operate police computer equipment including CPIC, PRIME, LEIP, PROS and JUSTIN.
Counter Clerk - Police - REPOSTED
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
Under the supervision of the Counter Supervisor, the Counter Clerk is responsible for providing customer service, clerical work and is the first responder for walk-in clients to the RCMP detachment. The work is performed under general supervision and employees of this class exercise a high degree of independent judgement, responsibility and action within clearly defined policies and procedures, referring more complex and unusual problems to a superior for guidance. Work is reviewed in terms of adherence to established policies and procedures.
Examples of key responsibilities include, but are not limited to:
Responds to complaints and inquiries and provides information and assistance at the counter and via telephone.
Handles non-emergency complaints, routing complaints for police attendance to the ECOMM.
Answers incoming telephone calls, as required.
Processes various permits, reports and records, collects fees, performs electronic fingerprinting, operates police information systems, including CPIC, PRIME, JUSTIN, LEIP and PROS.
Answers inquiries and provides information, support and assistance to a variety of internal and external contacts; explains applicable departmental policies and procedures; refers the more complex, unusual or specialized inquiries to a superior.
Prepares and maintains a variety of manual and computer records, files, and statistics related to the work; retrieves information and generates reports as requested.
Provides back up support and coverage to switchboard as required.
Performs other clerical duties as required.
Knowledge, Skills & Abilities:
Sound knowledge of the Canada Labour Code, Canada Customs, Canadian Border Services, RCMP Administration and Policy, Federal, Provincial and Municipal Legislation and City of Richmond Policies and Procedures.
Ability to demonstrate superior organizational ability; multi-tasking ability; teamwork; effective problem solving and communication skills and accuracy and attention to detail.
Ability to respond decisively and handle emergency situations that may arise in person or over the phone, such as bomb threats, violence, mental health issues, contagious diseases and possible suicidal and life threatening situations.
Ability to operate police computer equipment including CPIC, PRIME, LEIP, PROS and JUSTIN.
