Cottage Manager

Job Description – Cottage Manager

Canada’s top name in luxury real estate rentals is looking for Cottage Managers to join our growing and dynamic team.

Jayne’s Luxury Rentals is a full-service, Luxury Property Rental Agency with over 300 properties in the Muskoka, Kawarthas, Collingwood, The Blue Mountains and Toronto areas. Jayne’s was recently named one of “Canada’s Top Growing Companies” by Globe & Mail Report on Business.

Jayne’s Luxury Rentals is seeking professional, organized, seasonal staff, to assist in greeting and managing our cottage rental guests this summer. The Cottage Manager position involves the following:

What You will be Doing

· Familiarizing yourself with properties to ensure you are comfortable with amenities, locations of equipment, operations of appliances, special features and unique points that need to be communicated to the guests. Cottage Managers should try to become “experts” of their assigned properties and consult with colleagues and owners for guidance when needed

· Ensuring properties with upcoming bookings are “rental ready”. This process involves an audit, pre-rental inspection(s), housekeeping inspections, potential minor cleaning (i.e., wiping down counters, cleaning BBQ, arranging outdoor patio cushions), staging the property with guest essentials (i.e., welcome gift, flowers, shampoo, soaps), etc.

· Coordinating arrival times for guests. During the guest arrival, you will conduct a property tour, relay important property information from the owners, collect signed waiver(s), and ensuring that all concierge services ordered have been delivered (i.e., groceries, water toys, small appliances etc.)

· Communicating as needed with owners and guests via phone, text messaging, and email regarding property specific questions for upcoming reservations as well as during the guest’s stay

· Ensuring standards and expectations for guests and owners are exceeded by troubleshooting any issues that arise during the rental in a timely manner

· Attending weekly Cottage Manager meetings at the Jayne’s Port Carling office to review upcoming reservation details

· Conducting property post-inspections following the departure of the guest. Inspect property for any damages and ensure turnover and return to owner preparations are up to Jayne’s Luxury Rentals quality standard

· Answering phone calls, text messages, and email inquiries daily from existing and upcoming guests. You may be required to visit property to assist with troubleshooting of electronics, etc.

· Liaise with the Jayne’s team to facilitate maintenance/repair/solutions

· Performing other ad hoc requests

The Skills and Requirements

· We are looking for local residents and/or summer cottagers who are familiar with the Muskoka area, as well as its various offerings, amenities and events

· Strong communication skills – ability to communicate in a positive, professional, empathetic and “customer-centric” manner in person, over the phone, by email or text message

· Embrace and adopt change in a fast paced and constantly evolving work environment

· Listen attentively and ask probing questions to clarify the problem/concern at hand

· Strong computer and mobile application skills

· Great attention to detail

· Ability to identify opportunities for improvement with process efficiencies

· Experience in the accommodation/hospitality industry is an asset

Essentials

· Valid G license with reliable transportation, as travel is required for this position.

· Rental cars provided for work on most occasions. When not available, you will be compensated .55/km

· Cell phone with data plan

· Ability to work a flexible schedule including nights, weekends, and holidays.

· Ability to self-schedule and prioritize

Details

Job Type: Full Time, Seasonal