contact centre manager

Location
North York, ON M6B 3Z4
 
Benefits
Pulled from the full job description
Extended health care
 
Full job description
Education: Bachelor's degree
Experience: 2 years to less than 3 years
Budgetary responsibility
0 - $100,000
Tasks
Sort the technical problems in order to help the employee with established procedures
Monitor and evaluate
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Prepare and submit reports
Establish work schedules and procedures
Co-ordinate activities with other work units or departments
Train staff/workers in job duties, safety procedures and company policies
MS Office
Supervision
11-15 people
Customer service clerk
Security and safety
Criminal record check
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Personal suitability
Accurate
Dependability
Organized
Reliability
Team player
Interpersonal awareness
Health benefits
Health care plan
Other benefits
Free parking available
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week