Consumer Services Officer - Help People Understand Their Rights!

Apply By: Tuesday, July 8, 2025 11:5+ pm EDT
Consumer Services Officer - Help People Understand Their Rights!
Job ID:
231458
Posting status:
Open
Organization:
Ministry of Public and Business Service Delivery and Procurement
Division:
Marketplace Intelligence, Policy and Outreach Branch
City:
Toronto
Position(s) language:
English
Job term:
3 Temporary assignments/contracts up to 12 months with possibility of extension
Job code:
12OAD - Office Administration 12
Salary:
$34.8+ - $41.77 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Apply your mediation, negotiation, and people skills where they matter—help resolve disputes and educate Ontarians about consumer protection rights.

The Marketplace Intelligence, Policy and Outreach Branch helps people in Ontario understand their rights when buying goods and services. Our team works with other organizations to make sure businesses follow the rules, protect public safety, and respond to complaints.

What we offer:
on the job training and close mentorship to ensure you are successful in the role
a 30 minute virtual information session on June 30, 2025 at 1:00pm (EST)
**This session is optional and will not influence the screening and selection process**
About the job
In this position you will:
review public complaints and work to resolve issues fairly and quickly
support public education events
give advice about consumer protection laws to consumers and businesses
monitor the market place to make sure businesses are following consumer protection laws
learn more about consumer protection
What you bring to the team

We are looking for a Consumer Service Officer who can:
resolve complaints and applying the best resolution method, such as using dispute resolution, negotiation and mediation skills
interpret and apply legislation in clear terms to assist the public and evaluate complaints to determine if rules have been broken and assist with mediating complaints with businesses
deliver public education events and presentations virtually or in person to inform the public about consumer protection laws to the public and businesses
analyze trends, review complaints and legislation, and recommend improvements to policies and service delivery
communicate with clarity and accuracy to explain rights and responsibilities, mediate disputes, negotiate agreements demonstrating computer proficiency in word-processing, database, spreadsheet, e-mail and Internet technology
handle sensitive situations with tact, build relationships with colleagues and external partners, and coordinate efforts across organizations
work in a team, prioritize tasks, and meet deadlines in a fast-paced environment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario's largest employers. Employees work for 2+ ministries, with offices in more than 70 cities across the province.
We offer:
a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
many employee networks offering support for and education about underrepresented groups
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives
accessibility
Anti-Racism Policy

Additional information:
Apply by:
Tuesday, July 8, 2025 11:5+ pm EDT
Position details:
3 English Temporary, duration up to 12 months, 56 Wellesley St, Toronto, Toronto Region
Compensation group:
Ontario Public Service Employees Union
Work hours:
Schedule 3
Category:
Customer and Client Services
Posted on:
Monday, June 23, 2025
Note:


N-MG-231458/25(3)
How to apply:
You must apply online.
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.


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