Verified Job
IT / Software / Data Analyst
Consultant - IT Service Desk & Remote Tech Support Job
IT / Software / Data Analyst
#731512
Remote / WFH
Yash Technologies
Job Description
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire IT Service desk Professionals in the following areas :
Experience
3-5 Years
Job Description
ROLE AND RESPONSIBILITIES:
Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.
System Provisioning: Configure, test, and ship remote employee workstations.
Identity Management: Manage user access, passwords, and permissions daily.
Documentation: Create clear internal knowledge base articles for common fixes.
Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.
Qualifications And Education Requirements
Education: Bachelor’s degree in Computer Science or equivalent experience.
Experience: Minimum 3-5 years in a remote technical support role.
Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
Certification – ITIL V4, Modern Desktop administrator (MD 103)
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
Preferred Skills
Hardware: Experience troubleshooting Lenovo, Dell, and Apple laptop hardware.
VDI: Managing virtual desktop infrastructures like VMware Horizon.
MDM: Enrolling mobile devices in corporate management portals.
BEHAVIORAL ATTRIBUTES:Communication: Excellent verbal and written skills for non-technical users.
Empathy: Patience and understanding when handling stressful user issues.
Problem Solving: Strong analytical thinking under tight time constraints.
Self-Motivation: Ability to work independently and be a team player at sametime with minimal remote supervision.
Primary Skills
Required Technical/ Functional Competencies
Operating Systems: Advanced Windows 10/11 and macOS troubleshooting.
Software Support: Office 365, Teams, Microsoft Entra ID (Active Directory).
Endpoint Management: Microsoft Intune, SCCM, or Jamf administration.
Networking: Strong TCP/IP, DNS, DHCP, and VPN troubleshooting.
Remote Access: Proficiency with Citrix, RDP, Zoom, and TeamViewer.
Fluent in English, in both oral and written communication
Good knowledge in Utility software technical knowledge such as Antivirus and others.
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
Desirable Skills
Cloud Basics: Knowledge of AWS or Microsoft Azure environments.
Scripting: Basic PowerShell or Bash scripting for task automation.
Cybersecurity: Familiarity with EDR tools like CrowdStrike or Defender.
ITIL Framework: Understanding of incident and change management workflows.
Accountability
Required Behavioral Competencies
Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.
Agility
Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
Collaboration
Participates in team activities and reaches out to others in team to achieve common goals.
Customer Focus
Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
Communication
Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.
Drives Results
Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.
Certifications
Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool
Mandatory: ITIL V4 Foundation
NCA - Nutanix Certified Associate
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire IT Service desk Professionals in the following areas :
Experience
3-5 Years
Job Description
ROLE AND RESPONSIBILITIES:
Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.
System Provisioning: Configure, test, and ship remote employee workstations.
Identity Management: Manage user access, passwords, and permissions daily.
Documentation: Create clear internal knowledge base articles for common fixes.
Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.
Qualifications And Education Requirements
Education: Bachelor’s degree in Computer Science or equivalent experience.
Experience: Minimum 3-5 years in a remote technical support role.
Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
Certification – ITIL V4, Modern Desktop administrator (MD 103)
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
Preferred Skills
Hardware: Experience troubleshooting Lenovo, Dell, and Apple laptop hardware.
VDI: Managing virtual desktop infrastructures like VMware Horizon.
MDM: Enrolling mobile devices in corporate management portals.
BEHAVIORAL ATTRIBUTES:Communication: Excellent verbal and written skills for non-technical users.
Empathy: Patience and understanding when handling stressful user issues.
Problem Solving: Strong analytical thinking under tight time constraints.
Self-Motivation: Ability to work independently and be a team player at sametime with minimal remote supervision.
Primary Skills
Required Technical/ Functional Competencies
Operating Systems: Advanced Windows 10/11 and macOS troubleshooting.
Software Support: Office 365, Teams, Microsoft Entra ID (Active Directory).
Endpoint Management: Microsoft Intune, SCCM, or Jamf administration.
Networking: Strong TCP/IP, DNS, DHCP, and VPN troubleshooting.
Remote Access: Proficiency with Citrix, RDP, Zoom, and TeamViewer.
Fluent in English, in both oral and written communication
Good knowledge in Utility software technical knowledge such as Antivirus and others.
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
Desirable Skills
Cloud Basics: Knowledge of AWS or Microsoft Azure environments.
Scripting: Basic PowerShell or Bash scripting for task automation.
Cybersecurity: Familiarity with EDR tools like CrowdStrike or Defender.
ITIL Framework: Understanding of incident and change management workflows.
Accountability
Required Behavioral Competencies
Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.
Agility
Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
Collaboration
Participates in team activities and reaches out to others in team to achieve common goals.
Customer Focus
Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
Communication
Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.
Drives Results
Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.
Certifications
Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup Tool
Mandatory: ITIL V4 Foundation
NCA - Nutanix Certified Associate
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture
