Cluster Operations Supervisor -Boutique Hotels, Villas Homestays (Full-Time)

Job description
Location: Jaipur (Office + Field Property Visits)

Company: Namli Hospitality

Salary: ₹20,000–₹25,000/month (Experience-based + travel allowance)

Experience Required: 3–5 years in multi-property hospitality operations

Work Schedule: 6 days/week | Field-intensive role | Rotational off

Company Description

Namli Hospitality is a premium hospitality management company operating a diverse portfolio of luxury villas, boutique hotels, and curated homestays across Rajasthan. We deliver high-touch guest experiences and operational excellence through customized SOPs, on-ground management, and strategic revenue planning.

Key Responsibilities
Operations Oversight (All Property Types)
• Conduct daily or rotational site visits to monitor staff discipline, SOP adherence, cleanliness, and guest experience quality
• Supervise check-ins and check-outs, including ID verification, payment confirmations, luggage assistance, and house rule briefings
• Coordinate with reservations to ensure property readiness based on the booking calendar
• Lead operational readiness (ACs, lighting, linen, amenities, etc.), tailored to each property type
• Ensure high standard hospitality experience is delivered across formats
Staff Team Management
• Coordinate and manage onsite teams across properties: housekeepers, caretakers, cooks, etc.
• Brief teams on daily responsibilities and guest expectations
• Support hiring, training, performance management, and maintaining low staff attrition
• Monitor grooming, behavior, and time discipline across the cluster
Reporting, Logs Admin Tasks
• Review daily property reports (cleaning photos, guest issues, damage reports, maintenance tickets, vendor check-ins)
• Maintain property-specific documentation such as inventory logs, linen towel usage, diesel records (where applicable), and housekeeping checklists
• Ensure data entries for accounting and expenses are updated daily
• Conduct monthly expense reviews with management and property owners
Maintenance Emergency Response
• Coordinate vendor visits for plumbing, AC, carpentry, electrical, AMC, and pest control
• Act as first point of contact in case of guest complaints, damages, breakdowns, or service delays
• Ensure all maintenance follow-up is photo-documented and filed properly
• Ensure preventive maintenance is scheduled during lean dates
Cost Resource Control
• Monitor usage of amenities, utilities, consumables to prevent wastage or pilferage
• Enforce inventory protocols across formats
• Suggest cost-optimization ideas tailored to each property

Requirements
• 3–5 years of hospitality operations experience (preferably with mixed property types)
• Familiar with luxury villa, boutique hotel, and homestay SOPs
• Strong team coordination, time management, and vendor handling skills
• Basic accounting understanding and reporting discipline
• Proficient in Excel/Google Sheets and WhatsApp-based reporting
• Fluent in Hindi; basic English communication
• Must own a two-wheeler (travel allowance provided)

What We Offer
• Salary + performance-based bonus
• Exposure to varied hospitality formats
• Reimbursement for local travel
• Career path toward Cluster Manager or Ops Head roles
• Structured onboarding and property-specific training
• Access to design-led, premium hospitality experiences Read more