Clinical Service Manager - Hawkes Bay - Pacific Health

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Education

Diploma
 
Job details
Here’s how the job details align with your profile.
Job type

Permanent

Full-time
 
Location
Hastings, Hawke's Bay
 
Full job description
Permanent, Full-Time
Based in the Hawkes Bay Region
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role

As the Clinical Service Manager, you will lead the delivery of the Pacific model of care within hospital and specialist services and establish and strengthen a multidisciplinary Pacific team within the hospital, providing vital support for Pacific patients and their families. As a senior leader, you will drive quality improvement, collaborate with key stakeholders, and oversee cultural competency training to enhance healthcare outcomes. You will play a key role in delivering the Pacific Health Plan, supporting workforce development, and implementing patient-informed quality improvement programmes.

This role is located in the Hawkes Bay Region and requires the successful candidate to be living in that region to support the requirements of the role.

About the Team/Service/ Location

This role is part of the Pacific Health Operations HSS Improvement team at Health New Zealand, supporting efforts to enhance healthcare access and outcomes for Pacific communities in the Hawkes Bay region. Focused on operational excellence and service improvement, the team works closely with stakeholders to drive faster access to hospital care and treatment, foster culturally responsive healthcare, and implement innovative solutions that meet the needs of Pacific patients and their families. Reporting to the Head of Operations Pacific HSS Improvement, this position plays a vital role in ensuring health services are effective, inclusive, and aligned with the organisation's vision for equitable care. Join a team dedicated to making a real difference in Pacific health.

About you

You have a strong understanding of Pacific health needs, service requirements, and funding processes, ensuring effective service planning and quality improvement. With experience in managing health initiatives/programmes, developing high performing teams and a major contributor to planning and strategy, you bring strategic insight and the ability to drive meaningful change. Your excellent networking skills, diplomacy, and sensitivity allow you to build trusted relationships across sectors, while your well-developed communication and interpersonal abilities support collaboration and impact. A skilled change leader, you navigate challenges with confidence, being data-led to influence decision making and achieve sustainable health outcomes for Pacific communities.

Extensive experience managing resources, including staff
Experience in teaching/tutoring
Qualified registered health professional / clinician with a postgraduate tertiary qualification in a relevant area of clinical practice
NZ registration and current APC (without conditions)
Health Management diploma and/or relevant level of experience
Experience operating and leading within a Multi-Disciplinary Team environment
Familiar with a patient and Whanau/Fanau centred practice approach with strong health literacy and empowerment skills
Demonstrated ability to engage with Pacific patients, family and communities
Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now”. All applications must be submitted through our online careers' portal by Friday, 1st August 2025. If you have any questions about the role, please contact Ashlyn Clarricoats via - ashlyn.clarricoats@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affected kaimahi will be given preference and priority for this position. Read more