Verified Job
Recruiter / HR / Admin
Clinic Manager (Operations + HR Head)
Recruiter / HR / Admin
#680483
Remote / WFH
Job Description
Clinic Manager – Operations & HR
Location: GK-2, South Delhi
Brand: The Face Company (Premium Aesthetic & Wellness Clinic)
About The Face Company
The Face Company is a premium aesthetic and skin-focused wellness clinic positioned in South Delhi, catering to an affluent and discerning clientele. We operate at the intersection of clinical precision and luxury hospitality. Our focus is on advanced facial treatments, skin therapies, aesthetic procedures, and curated client journeys delivered through structured SOPs and performance-driven systems.
We are seeking a highly structured, execution-focused Clinic Manager who will own the complete operational lifecycle of the centre — from revenue performance and CRM to HR compliance, service quality audits, and vendor management.
This is a senior leadership role with direct accountability for profitability, team performance, and operational excellence.
Position: Clinic Manager (Operations + HR Head)Role Summary
The Clinic Manager is responsible for end-to-end operations, HR governance, revenue execution, compliance, and service excellence of The Face Company centre.
The role demands a strong blend of:
• Operations management
• Revenue & sales oversight
• HR administration & team leadership
• CRM supervision
• Process implementation & audit control
• Vendor & inventory management
The Manager will act as the operational anchor of the centre and report directly to the Founders.
Key Responsibilities1. Operations Management (A to Z Centre Control)
• Oversee daily clinic operations (opening to closing)
• Ensure adherence to all SOPs, service protocols, hygiene standards
• Conduct daily pre-opening and post-closing audits
• Monitor appointment scheduling efficiency and resource utilization
• Ensure zero service deviation from approved treatment protocols
• Supervise ERP (Clinicia) and CRM (Zoho) accuracy
• Handle escalation matrix for customer issues
• Ensure medico-legal documentation compliance
• Monitor infrastructure upkeep and maintenance
• Coordinate AMC vendors (AC, machines, etc.)
2. Revenue & Sales Management
• Daily revenue monitoring against targets
• Track:
• Leads
• Appointments
• Show-ups
• Conversions
• Average ticket size
• Package sales
• Repeat business
• Conduct daily sales huddles
• Monitor telecaller performance (CRM team)
• Work closely with Digital Marketing Manager on lead quality
• Ensure upselling and cross-selling discipline
• Implement incentive structures as per approved plan
• Maintain monthly revenue forecasts and variance reports
3. CRM & Client Experience Oversight
• Supervise inbound & outbound calling team
• Ensure 100% lead allocation within defined TAT
• Monitor follow-ups and callbacks
• Review call recordings periodically
• Ensure accurate client profiling
• Monitor review management (Google, WhatsApp feedback)
• Oversee retention campaigns & festive promotions
• Ensure complaint resolution within 24–48 hours
4. HR & Team Management
• Recruitment coordination (technicians, sales, front desk)
• Conduct interviews and shortlist candidates
• Handle onboarding & documentation
• Maintain attendance, leave records, payroll coordination
• Implement performance review system
• Enforce disciplinary policies
• Conduct monthly performance audits
• Manage training calendar (technical + sales + hygiene)
• Ensure grooming standards are maintained daily
• Maintain staff morale and productivity
5. Service Quality & Audit Control
• Conduct weekly service audits
• Review treatment documentation
• Ensure technicians are following consultation protocols
• Monitor treatment outcome documentation
• Track client satisfaction metrics
• Implement corrective action plans
• Maintain zero tolerance for protocol breaches
6. Inventory & Vendor Management
• Maintain stock register
• Monitor consumables usage ratio
• Ensure reorder levels are defined
• Control wastage and pilferage
• Vendor negotiations & cost optimization
• Monthly inventory audit
• Machine maintenance scheduling
7. Compliance & Documentation
• Ensure all client consent forms are signed
• Maintain KYC records where required
• Ensure statutory compliance
• Coordinate with CA for payroll & financial reporting
• Maintain data confidentiality and internal audit discipline
8. Marketing & Branding Coordination
• Coordinate with Brand Manager for:
• Campaign rollouts
• Events
• In-clinic branding
• Ensure festive decor & campaign execution
• Oversee BTL activations in collaboration with marketing team
• Ensure brand tone consistency at centre level
Reporting & Metrics
The Clinic Manager will be accountable for:
• Monthly Revenue Targets
• Conversion Ratio
• Client Retention %
• Team Productivity
• Cost Control Ratios
• SOP Compliance Score
• Client Satisfaction Score
• Inventory Variance
Daily and monthly reporting to management is mandatory.
Required Qualifications
• Minimum 5–8 years experience in clinic/salon/hospital operations
• Experience in aesthetic/dermatology setup preferred
• Strong leadership and team management ability
• Strong financial & operational understanding
• Experience handling CRM and ERP systems
• Ability to manage pressure and revenue targets
• Excellent communication & escalation handling skills
Personality Traits Required
• Process-driven
• Data-oriented
• Revenue-focused
• Strong disciplinarian
• High emotional intelligence
• Execution-focused
• Zero tolerance for operational leakage
Compensation
• Competitive fixed salary
• Performance-linked incentives
• Long-term growth opportunity with brand expansion
Why Join The Face Company?
• High-growth premium brand
• Structured systems and SOP-based operations
• Leadership role with full operational ownership
• Exposure to high-value clientele
• Opportunity to scale with expansion roadmap
If you want to run a centre like a business unit — not just manage staff — this role is for you.
Job Type: Full-time
Pay: ₹60,000.00 - ₹90,000.00 per month
Work Location: In person
Location: GK-2, South Delhi
Brand: The Face Company (Premium Aesthetic & Wellness Clinic)
About The Face Company
The Face Company is a premium aesthetic and skin-focused wellness clinic positioned in South Delhi, catering to an affluent and discerning clientele. We operate at the intersection of clinical precision and luxury hospitality. Our focus is on advanced facial treatments, skin therapies, aesthetic procedures, and curated client journeys delivered through structured SOPs and performance-driven systems.
We are seeking a highly structured, execution-focused Clinic Manager who will own the complete operational lifecycle of the centre — from revenue performance and CRM to HR compliance, service quality audits, and vendor management.
This is a senior leadership role with direct accountability for profitability, team performance, and operational excellence.
Position: Clinic Manager (Operations + HR Head)Role Summary
The Clinic Manager is responsible for end-to-end operations, HR governance, revenue execution, compliance, and service excellence of The Face Company centre.
The role demands a strong blend of:
• Operations management
• Revenue & sales oversight
• HR administration & team leadership
• CRM supervision
• Process implementation & audit control
• Vendor & inventory management
The Manager will act as the operational anchor of the centre and report directly to the Founders.
Key Responsibilities1. Operations Management (A to Z Centre Control)
• Oversee daily clinic operations (opening to closing)
• Ensure adherence to all SOPs, service protocols, hygiene standards
• Conduct daily pre-opening and post-closing audits
• Monitor appointment scheduling efficiency and resource utilization
• Ensure zero service deviation from approved treatment protocols
• Supervise ERP (Clinicia) and CRM (Zoho) accuracy
• Handle escalation matrix for customer issues
• Ensure medico-legal documentation compliance
• Monitor infrastructure upkeep and maintenance
• Coordinate AMC vendors (AC, machines, etc.)
2. Revenue & Sales Management
• Daily revenue monitoring against targets
• Track:
• Leads
• Appointments
• Show-ups
• Conversions
• Average ticket size
• Package sales
• Repeat business
• Conduct daily sales huddles
• Monitor telecaller performance (CRM team)
• Work closely with Digital Marketing Manager on lead quality
• Ensure upselling and cross-selling discipline
• Implement incentive structures as per approved plan
• Maintain monthly revenue forecasts and variance reports
3. CRM & Client Experience Oversight
• Supervise inbound & outbound calling team
• Ensure 100% lead allocation within defined TAT
• Monitor follow-ups and callbacks
• Review call recordings periodically
• Ensure accurate client profiling
• Monitor review management (Google, WhatsApp feedback)
• Oversee retention campaigns & festive promotions
• Ensure complaint resolution within 24–48 hours
4. HR & Team Management
• Recruitment coordination (technicians, sales, front desk)
• Conduct interviews and shortlist candidates
• Handle onboarding & documentation
• Maintain attendance, leave records, payroll coordination
• Implement performance review system
• Enforce disciplinary policies
• Conduct monthly performance audits
• Manage training calendar (technical + sales + hygiene)
• Ensure grooming standards are maintained daily
• Maintain staff morale and productivity
5. Service Quality & Audit Control
• Conduct weekly service audits
• Review treatment documentation
• Ensure technicians are following consultation protocols
• Monitor treatment outcome documentation
• Track client satisfaction metrics
• Implement corrective action plans
• Maintain zero tolerance for protocol breaches
6. Inventory & Vendor Management
• Maintain stock register
• Monitor consumables usage ratio
• Ensure reorder levels are defined
• Control wastage and pilferage
• Vendor negotiations & cost optimization
• Monthly inventory audit
• Machine maintenance scheduling
7. Compliance & Documentation
• Ensure all client consent forms are signed
• Maintain KYC records where required
• Ensure statutory compliance
• Coordinate with CA for payroll & financial reporting
• Maintain data confidentiality and internal audit discipline
8. Marketing & Branding Coordination
• Coordinate with Brand Manager for:
• Campaign rollouts
• Events
• In-clinic branding
• Ensure festive decor & campaign execution
• Oversee BTL activations in collaboration with marketing team
• Ensure brand tone consistency at centre level
Reporting & Metrics
The Clinic Manager will be accountable for:
• Monthly Revenue Targets
• Conversion Ratio
• Client Retention %
• Team Productivity
• Cost Control Ratios
• SOP Compliance Score
• Client Satisfaction Score
• Inventory Variance
Daily and monthly reporting to management is mandatory.
Required Qualifications
• Minimum 5–8 years experience in clinic/salon/hospital operations
• Experience in aesthetic/dermatology setup preferred
• Strong leadership and team management ability
• Strong financial & operational understanding
• Experience handling CRM and ERP systems
• Ability to manage pressure and revenue targets
• Excellent communication & escalation handling skills
Personality Traits Required
• Process-driven
• Data-oriented
• Revenue-focused
• Strong disciplinarian
• High emotional intelligence
• Execution-focused
• Zero tolerance for operational leakage
Compensation
• Competitive fixed salary
• Performance-linked incentives
• Long-term growth opportunity with brand expansion
Why Join The Face Company?
• High-growth premium brand
• Structured systems and SOP-based operations
• Leadership role with full operational ownership
• Exposure to high-value clientele
• Opportunity to scale with expansion roadmap
If you want to run a centre like a business unit — not just manage staff — this role is for you.
Job Type: Full-time
Pay: ₹60,000.00 - ₹90,000.00 per month
Work Location: In person
