Verified Job
Customer Support / TeleCaller
Client Support Officer (Aboriginal/Torres Strait Islander Identified)
Customer Support / TeleCaller
#701733
Remote / WFH
Job Description
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Acton ACT
50 km
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jobs in Acton ACT
1,000+ jobs
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Aboriginal Legal Service
Support community, reduce incarceration, and empower Aboriginal clients.
Work hands-on with clients across court, bail, and support plans.
$71,776 - $89,934 + super + salary packaging & leave loading!
Job: 1496189 Full-Time Permanent Canberra, ACT $71,776 - $89,934 (Based on Experience)
This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.
The Aboriginal Legal Service (ALS) was established in a critical act of self-determination over 50 years ago as part of the Aboriginal rights protest movement. We provide high-quality, culturally safe legal and support services for Aboriginal and Torres Strait Islander people throughout NSW and the ACT, and fight for social justice and equity for our communities.
Your Impact:
As a valued member of our ACT Justice Support Program, you’ll play a key role in working collaboratively with legal and community stakeholders to support Aboriginal and Torres Strait Islander clients, with the aim of reducing incarceration rates in the ACT. This is achieved by providing culturally appropriate support, assisting clients to obtain and comply with bail, and facilitating access to justice support programs and services. Each day, you will:
Identify eligible clients and support their participation in the Ngurrambai Bail Support and Front Up programs
Deliver program services including court support, bail support, case management, and after-hours assistance
Provide culturally appropriate support to clients and their families throughout the bail process
Build and maintain strong relationships with clients, legal representatives, and key stakeholders across agencies
Assist clients to obtain and meet bail conditions through planning, transport, and ongoing case management support
Monitor, record, and report program outcomes while promoting services and staying informed on justice issues
Your Story & Strengths:
With respect and pride, you’ll walk alongside community, with a deep understanding of cultural, social, and historical needs. You’re committed to standing up for justice, supporting mob with care, and helping reduce cultural load and bring these values and strengths:
Be a proud Aboriginal and/or Torres Strait Islander person, recognised by your community
Apply sound judgement and cultural awareness to deliver respectful, appropriate support to Aboriginal clients and communities
Demonstrate strong knowledge of the criminal justice system, including bail processes and court procedures
Use effective communication, interpersonal, and negotiation skills to support clients in complex situations
Show resilience and professionalism when working with challenging behaviours and high-pressure environments
Work effectively both independently and within interdisciplinary teams, with strong analytical, time management, and organisational skills
Maintain proficiency in Microsoft Office and digital tools, with the ability to travel as required; relevant qualifications in community justice or related fields are desirable
Our Journey Together
At ALS, you can discover a fulfilling career that truly makes an impact in the community. We also offer our staff a range of generous benefits including:
Not-for-profit salary packaging, which can increase your take-home pay by up to $15,900 per year, reducing your tax burden and keeping more of your hard-earned money in your pocket
Annual leave loading of 17.5%, ensuring that you are rewarded for your time off and can enjoy a well-deserved break
Career and professional development opportunities
Caring for Community & You
To protect the communities we serve, we are committed to upholding the highest standards of safe recruitment practices. Therefore, it is essential that candidates either possess or have the capacity to obtain a current and valid Working with Vulnerable People (ACT) check for this role.
ALS is committed to equal opportunity and cultural safety in recruitment for all candidates. If you identify as a person with a disability and need any adjustments or support throughout the recruitment process, please contact our Talent Team at talent@alsnswact.org.au - we will work with you to ensure an accessible and supportive experience.
Interested candidates are encouraged to apply as soon as possible, as applications are reviewed on a rolling basis.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
Date posted
filter
jobs in Acton ACT
1,000+ jobs
Library Reading Rooms
National Library of Australia
Canberra ACT
Time and Attendance Information Officer Full-time Temporary with a Possibility of Permanency
Digital Canberra
Canberra ACT
Team Supervisor - Specimen Reception Full-time Temporary with a Possibility of Permanency
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Project Support Officer
Accenture
Canberra ACT
View similar jobs with this employer
Medical Coordinator (Administration) - Defence Force Recruiting
Sonic HealthPlus
Canberra ACT
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QinetiQ
Canberra ACT 2609
Visited 5 minutes ago
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Employee assistance program
Salary packaging
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Canberra ACT
Paid volunteer leave
Junior Technical Account Manager
Red Hat, Inc.
Canberra ACT
Evergreen program - APS 2 (Affirmative measure - Aboriginal and Torres Strait Islander employment)
Australian Taxation Office
Canberra ACT
Coordinator, Library Acquisitions
Australian National University
Canberra ACT 2601
Salary packaging
Team Leader Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
Technical Assistant - Greenhouse and Potting Shed
CSIRO
Canberra ACT 2601
Visual Merchandiser
Often responds within 4 days
Peter Alexander
Canberra ACT
Data and Analytics Specialist Full-time Temporary
Chief Minister, Treasury and Economic Development
Canberra ACT
Project Management, Scheduling, Support, Costing - Expressions of Interest
QinetiQ
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Research Management Officer
Australian National University
Canberra ACT 2601
On-the-job training
Community Services Manager
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Canberra ACT
Salary packaging
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Canberra ACT
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Canberra ACT
Salary packaging
Casual Receptionist - National Convention Centre
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People also searched:
Employers: Post a Job
Aboriginal Legal Service
Support community, reduce incarceration, and empower Aboriginal clients.
Work hands-on with clients across court, bail, and support plans.
$71,776 - $89,934 + super + salary packaging & leave loading!
Job: 1496189 Full-Time Permanent Canberra, ACT $71,776 - $89,934 (Based on Experience)
This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.
The Aboriginal Legal Service (ALS) was established in a critical act of self-determination over 50 years ago as part of the Aboriginal rights protest movement. We provide high-quality, culturally safe legal and support services for Aboriginal and Torres Strait Islander people throughout NSW and the ACT, and fight for social justice and equity for our communities.
Your Impact:
As a valued member of our ACT Justice Support Program, you’ll play a key role in working collaboratively with legal and community stakeholders to support Aboriginal and Torres Strait Islander clients, with the aim of reducing incarceration rates in the ACT. This is achieved by providing culturally appropriate support, assisting clients to obtain and comply with bail, and facilitating access to justice support programs and services. Each day, you will:
Identify eligible clients and support their participation in the Ngurrambai Bail Support and Front Up programs
Deliver program services including court support, bail support, case management, and after-hours assistance
Provide culturally appropriate support to clients and their families throughout the bail process
Build and maintain strong relationships with clients, legal representatives, and key stakeholders across agencies
Assist clients to obtain and meet bail conditions through planning, transport, and ongoing case management support
Monitor, record, and report program outcomes while promoting services and staying informed on justice issues
Your Story & Strengths:
With respect and pride, you’ll walk alongside community, with a deep understanding of cultural, social, and historical needs. You’re committed to standing up for justice, supporting mob with care, and helping reduce cultural load and bring these values and strengths:
Be a proud Aboriginal and/or Torres Strait Islander person, recognised by your community
Apply sound judgement and cultural awareness to deliver respectful, appropriate support to Aboriginal clients and communities
Demonstrate strong knowledge of the criminal justice system, including bail processes and court procedures
Use effective communication, interpersonal, and negotiation skills to support clients in complex situations
Show resilience and professionalism when working with challenging behaviours and high-pressure environments
Work effectively both independently and within interdisciplinary teams, with strong analytical, time management, and organisational skills
Maintain proficiency in Microsoft Office and digital tools, with the ability to travel as required; relevant qualifications in community justice or related fields are desirable
Our Journey Together
At ALS, you can discover a fulfilling career that truly makes an impact in the community. We also offer our staff a range of generous benefits including:
Not-for-profit salary packaging, which can increase your take-home pay by up to $15,900 per year, reducing your tax burden and keeping more of your hard-earned money in your pocket
Annual leave loading of 17.5%, ensuring that you are rewarded for your time off and can enjoy a well-deserved break
Career and professional development opportunities
Caring for Community & You
To protect the communities we serve, we are committed to upholding the highest standards of safe recruitment practices. Therefore, it is essential that candidates either possess or have the capacity to obtain a current and valid Working with Vulnerable People (ACT) check for this role.
ALS is committed to equal opportunity and cultural safety in recruitment for all candidates. If you identify as a person with a disability and need any adjustments or support throughout the recruitment process, please contact our Talent Team at talent@alsnswact.org.au - we will work with you to ensure an accessible and supportive experience.
Interested candidates are encouraged to apply as soon as possible, as applications are reviewed on a rolling basis.
