Verified Job
Work from home
Client Services Coordinator
Work from home
#650721
Remote / WFH
Job Description
Full time, 1-year fixed term position. Located on the Camperdown Campus
Join a fast-paced team environment with extensive professional development opportunities
Be valued for your excellent customer service skills
Base Salary $ 83,038 - $ 87,739 (HEO4) + 17% superannuation
About the opportunity
The Centre for Continuing Education team is seeking a highly motivated and experienced Client Services Coordinator to provide a broad range of general administrative and client services support.
In this role, you will utilise strong administrative and organisational skills to coordinate and undertake a range of activities. You will proactively and efficiently manage incoming enquiries and outbound client contact, applying an understanding of the prospective clients’ learning and development needs to support their progression to an enrolment. Additional administrative duties will be performed as required.
Your key responsibilities will be to:
deliver onsite daily administrative services via telephone, email, and in person, ensuring professional and timely support is provided to staff, facilitators, students, clients, and visitors
provide advice, guidance, and information to students about CCE’s course offerings. This ranges from providing course-specific information to making recommendations regarding the suitability of specific courses
process enrolments, payments, credit vouchers, refunds, and invoice requests
liaise with debtors and creditors to ensure there are no overdue payments
support the setup and maintenance of teaching spaces and respond to facilities requests
perform work activities relevant to the role’s key accountabilities, as approved by management and commensurate with the role’s classification level.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Coordinator who has:
excellent verbal and written communication skills, with experience handling a wide range of enquiries and providing excellent customer service
strong problem-solving abilities, using initiative and sound judgement
proven ability to prioritise workload effectively during busy periods
well-developed negotiation, conflict resolution, relationship building, and influencing skills
the ability to work full-time on campus in an office-based role, providing in-person support to students, facilitators, and visitors
Join a fast-paced team environment with extensive professional development opportunities
Be valued for your excellent customer service skills
Base Salary $ 83,038 - $ 87,739 (HEO4) + 17% superannuation
About the opportunity
The Centre for Continuing Education team is seeking a highly motivated and experienced Client Services Coordinator to provide a broad range of general administrative and client services support.
In this role, you will utilise strong administrative and organisational skills to coordinate and undertake a range of activities. You will proactively and efficiently manage incoming enquiries and outbound client contact, applying an understanding of the prospective clients’ learning and development needs to support their progression to an enrolment. Additional administrative duties will be performed as required.
Your key responsibilities will be to:
deliver onsite daily administrative services via telephone, email, and in person, ensuring professional and timely support is provided to staff, facilitators, students, clients, and visitors
provide advice, guidance, and information to students about CCE’s course offerings. This ranges from providing course-specific information to making recommendations regarding the suitability of specific courses
process enrolments, payments, credit vouchers, refunds, and invoice requests
liaise with debtors and creditors to ensure there are no overdue payments
support the setup and maintenance of teaching spaces and respond to facilities requests
perform work activities relevant to the role’s key accountabilities, as approved by management and commensurate with the role’s classification level.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Coordinator who has:
excellent verbal and written communication skills, with experience handling a wide range of enquiries and providing excellent customer service
strong problem-solving abilities, using initiative and sound judgement
proven ability to prioritise workload effectively during busy periods
well-developed negotiation, conflict resolution, relationship building, and influencing skills
the ability to work full-time on campus in an office-based role, providing in-person support to students, facilitators, and visitors
