Client Care Coordinator

Job Description
Amplifon, the global leader in retail hearing solutions, is expanding its team of Client Care Coordinators in Canada.We are seeking passionate, driven individuals who are committed to making a difference. By joining Amplifon, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.

At Amplifon, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You'll be at the forefront of hearing care, providing the exceptional customer experience Amplifon is known for, while growing alongside a supportive and innovative team.

Responsibilities:

Manage the customer journey by

Supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
Driving customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations through
Monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
Ensuring data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process by
Partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
Preparing customer appointments and engaging in the sale of hearing aid accessories.
Providing routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Qualifications:
High school diploma or equivalent
Experience working in a healthcare setting is preferred
2+ years of administrative experience, preferably in a medical setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound outbound calls
Adaptable, detail oriented, takes initiative
Motivated to help achieve revenue goals
Proficient in Microsoft Office and Windows

What We Offer:
$1+-$24/hour + incentive opportunities
Work-life balance - hours are M-F, 8:30am-5pm
Continuous professional development opportunities, training and support
Comprehensive benefits package including Extended Health Care Coverage, Health Spending Account, Retirement Options, RRSP Match, Time Off Benefits, Life Insurance, Tuition Reimbursement, Employee Discount

About us:

For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 160 clinics across Canada, we've developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customers quality of life.

Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 2+ countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" in Canada by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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