Verified Job
Customer Support / TeleCaller
Clerical Reliever - Patient Services
Customer Support / TeleCaller
#690479
Remote / WFH
Job Description
Adelaide Casual
13/3/2026
Support Reception, Admissions, Emergency and more with flexible clerical cover
Deliver exceptional customer service to patients, visitors and staff
Work across varied shifts, maintaining professionalism and accuracy
Why St Andrew's?
St Andrew’s isn’t just Australia’s largest standalone private hospital known for exceptional patient care. We are a thriving community, a close-knit family where connections matter, leadership is accessible, and former patients actively volunteer.
Our core values define us: We care for others. We work together. We deliver excellence. That’s the St Andrew’s way.
About this Role
As a Clerical Reliever, you are the hospital’s "utility player," providing high-quality administrative support wherever it's needed most. This is a fast-paced, casual role designed for someone who thrives on variety. You will rotate through departments including Reception, Admissions, Emergency, and the Chemotherapy Suite, ensuring our patients and medical staff receive seamless service.
Hours
Casual employment with rotating roster
Key Responsibilities
Provide a prompt, courteous, and professional first point of contact for all customers.
Manage patient admissions and clinical documentation with high accuracy.
Prioritize workloads during peak periods while maintaining a calm demeanor.
Uphold strict patient confidentiality and NSQHS safety standards.
Collaborate with the broader Patient Services team to deliver excellence.
About You
Strong customer service skills and a friendly, helpful manner
Excellent communication — written, verbal and interpersonal
Solid computer and keyboard skills
Ability to remain calm and organised under pressure
A professional, well‑presented appearance
Respect for confidentiality and privacy
Willingness to learn and adapt across multiple hospital departments
Commitment to teamwork, safety and continuous improvement
Why Choose St Andrew’s
Flexible Hours: Customisable roster with negotiable hours to suit your lifestyle
Boost Your Take Home Pay: We are pleased to be able to offer generous salary packaging opportunities for our employees through our partner, AccessPay. Salary packaging up to $15K pa plus meals & entertainment up to $2.5K pa.
Wellbeing Programs: On-site gym at discount price, mental health support, fortnightly wellbeing tips.
Professional Development: Learning and development opportunities, including postgraduate scholarships.
Safety and Support: Dedicated WHS specialists ensuring a safe and healthy work environment.
Are you ready to join us?
If you are ready to be part of something extraordinary, where your passion for patient care is celebrated,
St Andrew's Hospital is an equal opportunity employer and encourages applications from people of all cultural backgrounds and ethnicities, including Aboriginal and Torres Strait Islander people.
Visit www.stand.org.au/careers to apply and learn more.
13/3/2026
Support Reception, Admissions, Emergency and more with flexible clerical cover
Deliver exceptional customer service to patients, visitors and staff
Work across varied shifts, maintaining professionalism and accuracy
Why St Andrew's?
St Andrew’s isn’t just Australia’s largest standalone private hospital known for exceptional patient care. We are a thriving community, a close-knit family where connections matter, leadership is accessible, and former patients actively volunteer.
Our core values define us: We care for others. We work together. We deliver excellence. That’s the St Andrew’s way.
About this Role
As a Clerical Reliever, you are the hospital’s "utility player," providing high-quality administrative support wherever it's needed most. This is a fast-paced, casual role designed for someone who thrives on variety. You will rotate through departments including Reception, Admissions, Emergency, and the Chemotherapy Suite, ensuring our patients and medical staff receive seamless service.
Hours
Casual employment with rotating roster
Key Responsibilities
Provide a prompt, courteous, and professional first point of contact for all customers.
Manage patient admissions and clinical documentation with high accuracy.
Prioritize workloads during peak periods while maintaining a calm demeanor.
Uphold strict patient confidentiality and NSQHS safety standards.
Collaborate with the broader Patient Services team to deliver excellence.
About You
Strong customer service skills and a friendly, helpful manner
Excellent communication — written, verbal and interpersonal
Solid computer and keyboard skills
Ability to remain calm and organised under pressure
A professional, well‑presented appearance
Respect for confidentiality and privacy
Willingness to learn and adapt across multiple hospital departments
Commitment to teamwork, safety and continuous improvement
Why Choose St Andrew’s
Flexible Hours: Customisable roster with negotiable hours to suit your lifestyle
Boost Your Take Home Pay: We are pleased to be able to offer generous salary packaging opportunities for our employees through our partner, AccessPay. Salary packaging up to $15K pa plus meals & entertainment up to $2.5K pa.
Wellbeing Programs: On-site gym at discount price, mental health support, fortnightly wellbeing tips.
Professional Development: Learning and development opportunities, including postgraduate scholarships.
Safety and Support: Dedicated WHS specialists ensuring a safe and healthy work environment.
Are you ready to join us?
If you are ready to be part of something extraordinary, where your passion for patient care is celebrated,
St Andrew's Hospital is an equal opportunity employer and encourages applications from people of all cultural backgrounds and ethnicities, including Aboriginal and Torres Strait Islander people.
Visit www.stand.org.au/careers to apply and learn more.
