Claims Representative III - Accident Benefits

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.


Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Claims Representative III, Accident Benefits handling basic claims to join our growing team!


This opportunity can be based in any of the following Intact Ontario office locations: Ajax/London/Mississauga/Ottawa/Richmond Hill/Toronto (700 University Ave).


What you'll do here:

Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
Collect reports and statements to determine liability and coverage.
Ensure all cases are clearly documented and meet any or all legislative requirements.
Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff.

What you bring to the table:

University degree or any combination of training and experience deemed relevant for the role
A minimum of 3 years of experience as Adjuster Accident Benefits claims.
Ability to communicate and negotiate effectively.
Excellent written and verbal communication skills.
Strong analytical and decision-making skills.
Knowledge of the provincial legislation governing auto insurance.
Pursuing your Chartered Insurance Professional (CIP) designation is an asset.
This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid

#LI-MS1

What we offer


Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.


We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.


As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.


We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.


Learn more about our recruitment process and your candidate journey here.


If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. Read more