Claims Assistant

Date: Apr 23, 2025

Location: North York - Toronto, ON (Hybr, CA

Company: Wawanesa Insurance

Job ID: +21+



Working Business Language: English.


Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $53,000. Candidates with salary expectations outside of the range are still encouraged to apply.


About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto, ON.

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 18+6, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.



We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview
The Claims Assistant contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by gathering and recording information from customers for the purpose of establishing new claim reports and providing administrative support to the Claims Department. This role supports both financial operations and claims processing, with a strong focus on critical thinking, accuracy, and proactive problem-solving. You will be responsible for posting and voiding cheques, investigating cheque discrepancies, processing subrogation recoveries, and managing salvage remittance postings — all while ensuring timely and accurate handling of new claims and internal documentation.


Job Responsibilities

Post and void cheques accurately; investigate and resolve cheque discrepancies using critical thinking and analytical skills.
Post subrogation recoveries and salvage remittance transactions with precision and in a timely manner.
Enter new claims into the claims system via fax, email, or web platforms.
Identify, assign, and distribute claims department documents efficiently.
Conduct database searches to support claims, financial transactions, and recovery processes.
Ensure successful and timely transmission of documents to internal and external stakeholders.
Perform clerical duties such as filing, sorting, faxing, copying, scanning, and indexing.
Support the development, communication, and implementation of business changes and improvements.
Positively influence team members by providing short-term direction and guidance to meet business objectives.
Assist with training, problem resolution, and provide daily support to less experienced team members.
Analyze inquiries and determine proper courses of action using multiple information systems and policy/contract manuals.
Complete all financial and claims transactions according to company policies, audit standards, and compliance requirements.
Deliver superior results by achieving individual and departmental financial and service goals.
Provide national claims support across multiple regions by processing and handling various claims requests.
Maintain accurate and up-to-date documentation and financial logs, primarily using Microsoft Excel.
Recognize and escalate inconsistencies within internal policies and procedures for review.
Adapt effectively and positively to immediate changes in business needs and expectations.
Consistently meet department quality and productivity standards.
Provide exceptional customer service to both internal and external stakeholders.
Perform additional duties as assigned to support claims and financial operational excellence.
Qualifications
Strong critical thinking and investigative skills for financial reconciliation.
Previous experience working with financial transactions including cheque posting, recoveries, and remittances.
Proficiency in Microsoft Excel and other Microsoft Office Suite applications.
Excellent attention to detail with strong organizational and time management skills.
Ability to manage multiple priorities while maintaining accuracy under tight deadlines.
Effective communication and interpersonal skills.
Experience with claims management systems or financial posting systems preferred.
High school diploma required, post-secondary education in business, finance, insurance, or a related field preferred.


Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.

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