Verified Job
Customer Support / TeleCaller
Child Focused Educator
Customer Support / TeleCaller
#698620
Remote / WFH
Job Description
Start of main content
About the Position
The Child Focused Educator provides child‑centred counselling, education, and consultation services to support children and families experiencing separation, relationship conflict, and parenting challenges.
As a Child Focused Educator, your responsibilities will include:
Deliver child‑focused information sessions and child inclusive practice using approved frameworks to support separating families and promote children’s best interests.
Support the ongoing implementation, review, and improvement of child‑focused program materials to ensure relevance and quality.
Work collaboratively with Family Dispute Resolution Practitioners to support mediation processes and coordinated service delivery for children and families.
Ensure children’s voices are respectfully heard and their perspectives appropriately incorporated into dispute resolution, escalating concerns when required.
Provide information, support, and referrals to clients in line with program guidelines and organisational procedures.
Develop and assist in the delivery of group, community, and educational programs responsive to the needs of separating parents and families.
Facilitate community education on child development, including ages and stages, to support positive outcomes for children and young people.
Identify and report emerging client needs, service gaps, and opportunities for service improvement.
Travel regularly across regional locations to deliver services and programs.
Maintain accurate client records, contribute to reporting and evaluation, and meet funding and organisational compliance requirements.
Why Join Us
You will have access to:
Salary packaging and salary sacrificing option of up to $15,899 which will significantly increase your take home pay
Salary packaging cards for meal and entertainment benefits and other generous discounts available
Additional leave provisions
Fantastic professional and career development opportunities
A generous external Employee Assistance Program
An inclusive, supportive and passionate team in a growing organisation
Centacare is an Equal Opportunity Employer. We value an inclusive workplace and recognise that diversity within our workforce allows us to better support our clients and communities. If you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, part of the LGBTIQA+ community, come from a culturally diverse group, or have lived experience, we would love to hear from you.
About You
To be successful in this role you will have:
An appropriate degree or post graduate qualification in Social Work, Counselling, Psychology or Psychotherapy or a Human Service-related area that includes child development, attachment, and trauma.
Hold or be prepared to complete a Child Inclusive Mediation and Counselling Program within six months of employment.
Eligibility for membership with relevant professional body (e.g. Australian Association of Social Workers, Australian Counselling Association) where applicable.
Knowledge and understanding of the Family Law Act 1975 and amendments and how this informs approaches to working with separating families.
Experience in working with children, adolescents and their families in mental health including in a post-separation context.
Relevant knowledge of child development that demonstrates understanding of ages and stages, attachment and impact of trauma.
Experience in therapeutic counselling with knowledge of a range of counselling theories and interventions.
Sound knowledge of issues around family relationships and separation, parental alienation, domestic and family violence, suicidal ideation, peer pressure, bullying, self-esteem, drug and/or ******* abuse, mental health, and mental illness.
Demonstrated ability to work with and be sensitive to the differing needs of people from various cultural groups.
Knowledge of issues affecting the Aboriginal community which threatens and impacts on family wellbeing.
High level of communication and negotiation skills, both verbally and in writing.
Effective organisational and time management skills.
Demonstrated ability to work independently and in a collaborative manner.
Demonstrated ability to work in a highly confidential manner.
High level of ability in the use of Microsoft Office and Information Technology.
Requirements of the role:
Hold (or willingness to obtain) a current DHS Working With Children Check *
Hold (or a willingness to obtain) a National Criminal History Record Check (Police Check) *
Hold a current South Australian Driver’s License (minimum Provisional License)
* Preferred candidates will be supported through these processes
Further Information
For more information on the position, visit www.cccsa.org.au/careers/vacancies and request a copy of the Position Identification Document for further information on the role.
How to Apply
To apply for this role, please submit your application via email to vacancies@cccsa.org.au
To be considered, candidates will be required to submit the following documentation:
Cover letter
Copy of your resume
Response to the Selection Criteria (found in the Position Identification Document)
Contact details of three professional referees
For more information on the recruitment process refer to our guide here.
If you have any questions, need help with your application, or would like to request adjustments during the recruitment process, please contact Human Resources on (08) 8644 2020 or email vacancies@cccsa.org.au. We are here to help you through the recruitment process in a way that works best for you.
Applications close 9.00am Monday 13 April 2026
PLEASE NOTE: Applications that do not address the Selection Criteria questions may not be considered.
Job Type: Full-time
Pay: $88,090.00 – $94,788.00 per year
Work Location: In person
About the Position
The Child Focused Educator provides child‑centred counselling, education, and consultation services to support children and families experiencing separation, relationship conflict, and parenting challenges.
As a Child Focused Educator, your responsibilities will include:
Deliver child‑focused information sessions and child inclusive practice using approved frameworks to support separating families and promote children’s best interests.
Support the ongoing implementation, review, and improvement of child‑focused program materials to ensure relevance and quality.
Work collaboratively with Family Dispute Resolution Practitioners to support mediation processes and coordinated service delivery for children and families.
Ensure children’s voices are respectfully heard and their perspectives appropriately incorporated into dispute resolution, escalating concerns when required.
Provide information, support, and referrals to clients in line with program guidelines and organisational procedures.
Develop and assist in the delivery of group, community, and educational programs responsive to the needs of separating parents and families.
Facilitate community education on child development, including ages and stages, to support positive outcomes for children and young people.
Identify and report emerging client needs, service gaps, and opportunities for service improvement.
Travel regularly across regional locations to deliver services and programs.
Maintain accurate client records, contribute to reporting and evaluation, and meet funding and organisational compliance requirements.
Why Join Us
You will have access to:
Salary packaging and salary sacrificing option of up to $15,899 which will significantly increase your take home pay
Salary packaging cards for meal and entertainment benefits and other generous discounts available
Additional leave provisions
Fantastic professional and career development opportunities
A generous external Employee Assistance Program
An inclusive, supportive and passionate team in a growing organisation
Centacare is an Equal Opportunity Employer. We value an inclusive workplace and recognise that diversity within our workforce allows us to better support our clients and communities. If you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, part of the LGBTIQA+ community, come from a culturally diverse group, or have lived experience, we would love to hear from you.
About You
To be successful in this role you will have:
An appropriate degree or post graduate qualification in Social Work, Counselling, Psychology or Psychotherapy or a Human Service-related area that includes child development, attachment, and trauma.
Hold or be prepared to complete a Child Inclusive Mediation and Counselling Program within six months of employment.
Eligibility for membership with relevant professional body (e.g. Australian Association of Social Workers, Australian Counselling Association) where applicable.
Knowledge and understanding of the Family Law Act 1975 and amendments and how this informs approaches to working with separating families.
Experience in working with children, adolescents and their families in mental health including in a post-separation context.
Relevant knowledge of child development that demonstrates understanding of ages and stages, attachment and impact of trauma.
Experience in therapeutic counselling with knowledge of a range of counselling theories and interventions.
Sound knowledge of issues around family relationships and separation, parental alienation, domestic and family violence, suicidal ideation, peer pressure, bullying, self-esteem, drug and/or ******* abuse, mental health, and mental illness.
Demonstrated ability to work with and be sensitive to the differing needs of people from various cultural groups.
Knowledge of issues affecting the Aboriginal community which threatens and impacts on family wellbeing.
High level of communication and negotiation skills, both verbally and in writing.
Effective organisational and time management skills.
Demonstrated ability to work independently and in a collaborative manner.
Demonstrated ability to work in a highly confidential manner.
High level of ability in the use of Microsoft Office and Information Technology.
Requirements of the role:
Hold (or willingness to obtain) a current DHS Working With Children Check *
Hold (or a willingness to obtain) a National Criminal History Record Check (Police Check) *
Hold a current South Australian Driver’s License (minimum Provisional License)
* Preferred candidates will be supported through these processes
Further Information
For more information on the position, visit www.cccsa.org.au/careers/vacancies and request a copy of the Position Identification Document for further information on the role.
How to Apply
To apply for this role, please submit your application via email to vacancies@cccsa.org.au
To be considered, candidates will be required to submit the following documentation:
Cover letter
Copy of your resume
Response to the Selection Criteria (found in the Position Identification Document)
Contact details of three professional referees
For more information on the recruitment process refer to our guide here.
If you have any questions, need help with your application, or would like to request adjustments during the recruitment process, please contact Human Resources on (08) 8644 2020 or email vacancies@cccsa.org.au. We are here to help you through the recruitment process in a way that works best for you.
Applications close 9.00am Monday 13 April 2026
PLEASE NOTE: Applications that do not address the Selection Criteria questions may not be considered.
Job Type: Full-time
Pay: $88,090.00 – $94,788.00 per year
Work Location: In person
