Chief Operating Officer | BPO

• Oversee all aspects of our operations, including process management, team handling, resource optimization, and process delivery.
• Ensure that our processes are optimized for maximum efficiency, effectiveness, and quality, and implement best practices for process improvement.
• Manage and mentor our teams, providing guidance and support to help them grow and develop their skills.
• Work closely with our sales and marketing teams to develop and execute our business strategy, and identify opportunities for growth and expansion.
• Build and maintain strong relationships with our clients, ensuring that their needs are met and that our services are delivered to the highest standards of quality and professionalism.
• Manage SLAs and ensure that we are meeting our clients' expectations in terms of service delivery and performance.
• Identify and implement new technologies and tools to improve our operations and increase efficiency.
• Oversee all aspects of our operations, including process management, team handling, resource optimization, and process delivery.
• Ensure that our processes are optimized for maximum efficiency, effectiveness, and quality, and implement best practices for process improvement.
• Manage and mentor our teams, providing guidance and support to help them grow and develop their skills.
• Work closely with our sales and marketing teams to develop and execute our business strategy and identify opportunities for growth and expansion.
• Build and maintain strong relationships with our clients, ensuring that their needs are met and that our services are delivered to the highest standards of quality and professionalism.
• Manage SLAs and ensure that we are meeting our clients' expectations in terms of service delivery and performance.
• Identify and implement new technologies and tools to improve our operations and increase efficiency.
• Bachelor's or master's degree in business administration, Operations Management, or a related field.
• 5+ years of experience in process management, team handling, resource optimization, process delivery, client handling, SLA management, and people skills.
• Proven experience in leading and managing teams, with excellent communication and leadership skills.
• Strong understanding of business operations, process optimization, and project management.
• Experience in client management and relationship building, with a customer-centric mindset.
• Ability to work effectively in a fast-paced, dynamic environment, and to manage multiple priorities and projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and creatively.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Passion for excellence, continuous improvement, and delivering exceptional results. Read more