Chat Associate

Job Title: Chat Process Executive – Mumbai
Company: Digital Dots

Location: Mumbai (On-site)
Job Type: Full-time

Job Description:
We are looking for Chat Process Executives to manage client queries via chat. Candidates should have good typing speed, communication skills, and basic computer knowledge. Prior experience in BPO or customer support will be a plus.

Key Responsibilities:

Respond to customer queries via live chat
Maintain accurate records of interactions
Resolve issues or escalate when needed
Ensure timely and professional responses
Requirements:

Minimum qualification: 12th pass
Good English typing and grammar
Basic computer knowledge
Ability to multitask and stay calm under pressure
Experience: 0–2 years (Freshers can apply)

Industry: BPO / Customer Support

Job Type: Full-time

Pay: ₹305,250.00 - ₹32+,885.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Schedule:

Day shift
Rotational shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: In person

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