Change Operations Manager

Join us as a "Change Operations Manager" at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a "Change Operations Manager" you should have experience with:

Essential Skills
• Experience of working in a team environment.
• Able to communicate effectively at all levels – both orally and in writing.
• Ability to coach others
• A general understanding of the internal and external Information Technology environment related to Barclays PLC
• Good working knowledge of Excel and other Microsoft Office applications allowing the ability to provide clear, accurate and insightful Management Information

 Desirable Skills
• ITIL foundation certificate - Preferred
• Understanding of Barclays Incident, Problem and Change and Release processes.
• Proven ability to work under own initiative.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.

Purpose of the role

To navigate the Bank / colleagues through a large and often complex payload of IT change, by facilitating the smooth implementation of Infrastructure and application / software changes, whilst minimising disruption to the Banks operations.

Accountabilities
• Assessment of the potential impacts to departments, colleagues and customers caused by the disruption of emerging technology changes and communicate key findings to those affected effectively.
• Development of change management plans aligned to the bank's strategy to guide and inform stakeholders of the implementation, integration and effectiveness of change manage processes, and anticipate and address resistance/concerns to change.
• Execution of training sessions and workshops throughout the change process to help colleagues understand and adopt new technological changes and address key concerns and troubleshooting issues.
• Monitoring the progress of change initiatives against established objectives to adjust plans when required and support the mitigation of risk.
• Execution of post-implementation evaluations to access the success of change initiatives and identify areas for improvement, and document lessons learnt from the change process for future initiatives.
• Change rigour and visibility across Technology teams through stakeholder engagement and facilitation of collective reviews of Changes.

Analyst Expectations
• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Read more