Verified Job
Manufacturing - Operations
Central Operations Specialist, Prime Video Publishing Operations
Manufacturing - Operations
#57849
Remote / WFH
Amazon Digital UK Limited
Job Description
Key job responsibilities
• Ensure content is launch-ready by identifying and resolving metadata, rights, availability, quality, and technical issues that may impact customer experience or release timelines.
• Conduct pre-launch validations using automation tools and operational expertise to ensure content accuracy and readiness.
• Manage high-priority launches and escalations, driving timely resolution and stakeholder alignment.
• Perform root cause analyses (RCAs) on operational issues and implement process improvements to reduce defects and increase efficiency.
• Exercise sound judgment when assessing content-related risks and resolving complex cases with no clear resolution path.
• Collaborate with cross-functional stakeholders to resolve launch blockers and improve operational outcomes.
• Maintain and improve SOPs, documentation, and workflows to support operational excellence and scalability.
• Support onboarding, training, and knowledge-sharing initiatives while monitoring operational trends and risks.
A day in the life
Focus is on the rigorous day-to-day operations, including continuous process checks and improvement initiatives. Drive innovation in publishing capabilities by influencing and partnering with engineering and tech teams. Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services teams.
BASIC QUALIFICATIONS
• Experience in root cause analysis and troubleshooting or problem solving
• Experience working cross-functionally and across regions
• Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
• Experience using multiple operational tools and systems
• Experience working in a KPI-driven operational environment
PREFERRED QUALIFICATIONS
• Experience working with or evaluating AI systems
• Knowledge of Lean Six Sigma and process improvement methodologies
• Experience working in a content publishing, streaming media, digital operations, or supply chain environment
• Familiarity with workflow management, ticketing, or case management systems
• Ensure content is launch-ready by identifying and resolving metadata, rights, availability, quality, and technical issues that may impact customer experience or release timelines.
• Conduct pre-launch validations using automation tools and operational expertise to ensure content accuracy and readiness.
• Manage high-priority launches and escalations, driving timely resolution and stakeholder alignment.
• Perform root cause analyses (RCAs) on operational issues and implement process improvements to reduce defects and increase efficiency.
• Exercise sound judgment when assessing content-related risks and resolving complex cases with no clear resolution path.
• Collaborate with cross-functional stakeholders to resolve launch blockers and improve operational outcomes.
• Maintain and improve SOPs, documentation, and workflows to support operational excellence and scalability.
• Support onboarding, training, and knowledge-sharing initiatives while monitoring operational trends and risks.
A day in the life
Focus is on the rigorous day-to-day operations, including continuous process checks and improvement initiatives. Drive innovation in publishing capabilities by influencing and partnering with engineering and tech teams. Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services teams.
BASIC QUALIFICATIONS
• Experience in root cause analysis and troubleshooting or problem solving
• Experience working cross-functionally and across regions
• Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
• Experience using multiple operational tools and systems
• Experience working in a KPI-driven operational environment
PREFERRED QUALIFICATIONS
• Experience working with or evaluating AI systems
• Knowledge of Lean Six Sigma and process improvement methodologies
• Experience working in a content publishing, streaming media, digital operations, or supply chain environment
• Familiarity with workflow management, ticketing, or case management systems
