Verified Job
Event Management
Center Manager
Event Management
#740397
Remote / WFH
HAPIK USA
Job Description
Benefits
Pulled from the full job description
Health insurance
Paid time off
Employee discount
Vision insurance
Dental insurance
Flexible schedule
Full job description
CENTER MANAGER AT HAPIK INDUSTRY CITY (Brooklyn, NY)
HAPIK is a new and fast-growing brand of fun climbing gyms, a new concept in the world of active recreation. With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible.
Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”.
With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top.
It is a great time to join the HAPIK adventure!
PRINCIPAL DUTIES & RESPONSABILITIES
The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth.
The manager’s main responsibilities are:
Customer Service:
Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times.
Address customer inquiries, concerns, and feedback promptly and professionally.
Resolve any issues or conflicts that arise among customers or staff members.
Safety:
Ensure safety by enforcing all company and regulatory standards,
Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities.
Staff Management:
Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture,
Create staff schedules,
Be a hands-on leader and role model able to support the team by executing any position as needed.
Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control.
Business Development:
Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals.
Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …)
Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation.
Stay informed about industry trends and competitor activities and adapt strategies accordingly.
EDUCATION & QUALIFICATIONS
Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred.
Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry.
Knowledge of rock climbing is a plus.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of safety regulations and best practices related to climbing or adventure sports.
Familiarity with financial management principles and budgeting.
CPR and first aid certification (preferred).
SKILLS & VALUES
Be enthusiastic: display a high level of positive energy and a wide smile.
Be bold: take the initiative and achieve results.
Show team spirit: be proud of your team and show commitment to doing well.
Please note that applications submitted without a cover letter will not be considered.
JOB DETAILS
- Full time non-exempt.
- Pay: 28-34$/hour considering experience + Bonus
- PTO:
15 (120 hours) accrued vacation days
5 (40 hours) accrued sick days
5 floating holidays
- Health insurance
- Dental & Vision Insurance
- Availability on weekends, holidays and school holidays required
- Flexible scheduling: options for flexible work hours, especially during non-peak seasons
- Perk: employee discounts on climbing sessions and merchandise
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Evening shift
Application Question(s):
Only application with a cover letter will be considered.
Please submit a cover letter in the supporting document section in the review application page.
Experience:
Customer service: 3 years (Required)
Supervising: 3 years (Required)
Language:
English (Required)
Ability to Commute:
Brooklyn, NY 11232 (Required)
Ability to Relocate:
Brooklyn, NY 11232: Relocate before starting work (Required)
Work Location: In person
Pulled from the full job description
Health insurance
Paid time off
Employee discount
Vision insurance
Dental insurance
Flexible schedule
Full job description
CENTER MANAGER AT HAPIK INDUSTRY CITY (Brooklyn, NY)
HAPIK is a new and fast-growing brand of fun climbing gyms, a new concept in the world of active recreation. With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible.
Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”.
With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top.
It is a great time to join the HAPIK adventure!
PRINCIPAL DUTIES & RESPONSABILITIES
The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth.
The manager’s main responsibilities are:
Customer Service:
Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times.
Address customer inquiries, concerns, and feedback promptly and professionally.
Resolve any issues or conflicts that arise among customers or staff members.
Safety:
Ensure safety by enforcing all company and regulatory standards,
Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities.
Staff Management:
Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture,
Create staff schedules,
Be a hands-on leader and role model able to support the team by executing any position as needed.
Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control.
Business Development:
Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals.
Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …)
Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation.
Stay informed about industry trends and competitor activities and adapt strategies accordingly.
EDUCATION & QUALIFICATIONS
Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred.
Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry.
Knowledge of rock climbing is a plus.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of safety regulations and best practices related to climbing or adventure sports.
Familiarity with financial management principles and budgeting.
CPR and first aid certification (preferred).
SKILLS & VALUES
Be enthusiastic: display a high level of positive energy and a wide smile.
Be bold: take the initiative and achieve results.
Show team spirit: be proud of your team and show commitment to doing well.
Please note that applications submitted without a cover letter will not be considered.
JOB DETAILS
- Full time non-exempt.
- Pay: 28-34$/hour considering experience + Bonus
- PTO:
15 (120 hours) accrued vacation days
5 (40 hours) accrued sick days
5 floating holidays
- Health insurance
- Dental & Vision Insurance
- Availability on weekends, holidays and school holidays required
- Flexible scheduling: options for flexible work hours, especially during non-peak seasons
- Perk: employee discounts on climbing sessions and merchandise
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Evening shift
Application Question(s):
Only application with a cover letter will be considered.
Please submit a cover letter in the supporting document section in the review application page.
Experience:
Customer service: 3 years (Required)
Supervising: 3 years (Required)
Language:
English (Required)
Ability to Commute:
Brooklyn, NY 11232 (Required)
Ability to Relocate:
Brooklyn, NY 11232: Relocate before starting work (Required)
Work Location: In person
